Customer Service Manager

Emeka Ezeokoli 240-***-****

*********@*****.***

Profile

Wide ranging skills at the corporate office and customer service levels

including mailroom/shipping and receiving, reception desk experience,

several assistant manager positions at the retail level, and clinical

transport service work at hospital.

Experience

Richemont North America Dec.

2011-Apr. 2012

New York, NY

Position: Receptionist

* Greet and answer all inquiries and calls

* Managed a multi communication phone line system

* Scheduled meetings in Microsoft Outlook system

* Maintained office pantry supply

* Changed toned cartridges

* Assisted with printer jams

Discovery Times Square Nov.

2010-Nov. 2011

New York, NY

Position: Concierge/Gallery Attendant

* Directing patrons to various parts of the exhibit.

* Providing information to patrons about various services and

educational opportunities to be found.

* Monitoring ancient artifacts

Oce Business Services Apr. 2008-

Aug. 2009 Fairfax, Virginia

Position: Shipping Receiving Clerk

* Providing immediate response to client requests

* Delivering mail and time sensitive packages

* The organization and set up of conference rooms for executive meetings

Barnes & Noble Jul.

2006-Aug. 2007

Washington, D.C.

Position: Bookseller/Cafe

* Greet and assist customers. Order merchandise for customers, and

provide customers with instructions on how to retrieve ordered

merchandise.

* Telephone experience, contacting customers in regards to orders,

placing orders, verify orders have been placed or all other inquiries

regarding the company. Assisting with inquiries regarding Barnes &

Noble products and inventory.

* Register trained, counting, balancing, and distributing money.

Filling, sending and receiving packages. Data entry skills.

* Caf (Starbucks) experience in handling food, coffee, and other

beverages

Skills

* Possess the ability to diffuse potential customer/employee

confrontations by exhibiting expected hospitality and geniality.

* Excel in the area of employee/client communication on the

retail/office level.

* Able to speak/comprehend some conversational Spanish.

Education

* Long Island University Brooklyn, NY

Sept. 2009-Dec. 2010

* Howard University Washington D.C.

Aug. 2007-May 2008

References Available Upon Request

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