Customer Service Representative

Jenae Edwards

Professional

Baltimore, MD

***********@*****.*** - 302-***-****

• 2+ years experience providing administrative support.

• Advanced experience utilizing Microsoft Office Suite: Word, Excel, Outlook, and Power Point.

• Detail oriented in maintaining accurate records to meet specific deadlines.

• Experienced in multi-tasking and handling multiple projects.

WORK EXPERIENCE

ABA Therapist

Behavior Change Incorporated - Baltimore, MD - January 2014 to Present

Responsibilities

• Provide care and supervision of adolescent clients in their residence.

• Implement written behavioral and educational protocols.

• Data collection on client-specific target behaviors.

• Implement client’s daily schedule of both leisure and educational activities.

• Engage the client throughout shift.

Skills Used

I demonstrated communication skills with clients, family members as well as supervisors and co workers. I

demonstrated tutoring skills by practicing and enhancing academic skills with adolescent clients.

Employment Consultant

Humanim - Columbia, MD - December 2013 to Present

Responsibilities

•Develop business relationships.

•Place consumers with a mental illness in jobs that match their abilities, skills, and interests.

•Individualized teaching and training to increase client’s knowledge of job development.

•Facilitate communication for consumer throughout interview and application process.

•Provide specific job skills training and mobility/ travel training to consumers as needed.

•Document daily outcomes and meet monthly report deadlines.

Accomplishments

I helped multiple clients obtain jobs on a monthly basis.

Skills Used

I had to use communication, math, critical thinking, and clinical skills daily while helping clients with mental

health disabilities obtain jobs.

Rehabilitation Counselor

Humanim - Columbia, MD - February 2013 to December 2013

Responsibilities

Help clients with developmental disabilities complete day to day activities. Facilitate groups. Help clients with

warehouse work. Record daily notes.

Accomplishments

I impacted Co workers and clients by always lending an ear ave being a team player

Skills Used

Redirection, BPS techniques, first aid and cpr

Warehouse Associate

Integrity Staffing Solutions - Amazon Fullfilment Center - Middletown, DE - November 2012 to January

2013

I was employed with Integrity Staffing on an assignment at Amazon fulfillment center in Middletown, DE. My

job duties were to pack and ship customers orders, operate a pallet jack, and always wear proper personal

protective equipment. I worked at Amazon during the highest volume of the year and because it is a newly

built building helped them set records and meet deadlines on shipments. I was one of the few associates

who completed the peak season successfully and received a certificate of completion holding an upstanding

position with both companies.

Corps Member

AmeriCorps National Civilian Community Corps - Sacramento, CA - October 2011 to July 2012

Worked on a diverse team serving communities across the Pacific Region in the areas of unmet human needs,

environment, public safety, and education.

• Promoted social awareness and community involvement among nine member team.

• Tutored fifth graders in the Youth Academy after school program at Sacramento Food Bank and Family

Services

• Environmentally educated seventh graders on local plants at Lakeside's River Park Conservancy while

removing invasive species.

• Facilitated reflection and service learning activities.

• Completed weekly project report and facilitated team meetings as Assistant Team Leader.

• Constructed a loafing shed, maintained trails and beautified the areas for campers at Camp Sealth.

Medical Assistant Intern

Smyth Regional OBGYN - Marion, VA - April 2011 to June 2011

Assist physician and LPN with patient care.

• Set up pap exams.

• Laboratory work including phlebotomy and urinalysis.

• Manual blood pressure, pulse and respirations.

• Pulling, organizing, and filing charts.

Office Intern

Valley Healthcare Center - Chilhowie, VA - March 2011 to April 2011

Provided comprehensive clerical support to staff and management.

• Assisted with arranging activities on center with clients.

• Promoted interaction and socialization with clients.

• Assisted in solving minor administration problems.

Customer Service Representative

Applied Bank - Glen Mills, PA - December 2007 to September 2008

Helped customers with any inquiries.

• Contact customers to obtain past due balances.

• Use Lotus Notes to communicate information to peers.

• Assisted customers with credit card collection transactions.

EDUCATION

Blue Ridge Job Corps Center - Marion, VA

August 2010 to June 2011

Delaware Technical Community College - Stanton, DE

January 2009 to August 2010

Delcastle Technical High School - Newport, DE

September 2001 to June 2005

SKILLS

Customer Service, Hospitality

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