Customer Service Administrative Assistant

Quintina Osborne

File Clerk at The Renfrew Center

******@*****.***

Summary

Professional office assistant with a track record for results. Reliable and committed with a focus on details.

Experience includes supporting various personnel to successfully meet deadlines. Administers superior

customer service and computer skills to add value to any initiative.

Experience

File Clerk/human resource assistant(temporary) at The Renfrew Center

May 2014 - Present (3 months)

Assisting personnel with clerical duties for employee data using ADP

Maintaining all employee files to ensure files are accurate and up to date

Assist with calling vendors regarding policies

Operated office equipment to scan,email, or fax documents to personnel or other documentation

Handles label maker to make labels for files, and file cabinets

Compares agreement documentation from old and new to catch new pricing, contacts, monthly/quarterly, etc.

Assist with online research for training videos, human resource information requirements, and follow ups for

employee information for regarding employment

Assisted personnel with gathering of employee files for audits

Performed the gathering of documents for new hire orientation

File Clerk (temporary) at The Renfrew Center

April 2014 - April 2014 (1 month)

•Maintained daily files of employee hire, benefits, health, etc

•Operated dynamo label maker for folders

•Assisted with minor clerical duties using ADP system

•Handled making new hire packets for orientation

•Operated office equipment for emailing,copying, and scanning documents

•Scanned documents and saved on desktop of new hire packets for several states

Data Entry/Office Assistant at The Corporate Call Center

October 2013 - October 2013 (1 month)

•Entering and calculating Payroll hours of Employees for training and production

•Researching files for finance dept. for bills to be paid

•Compare agency hours, and programs for active and inactive employees to update using Time force and

Excel

•Entering Agency billing using Quickbooks Enterprise

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QA Processor at The Delta T Group

May 2013 - August 2013 (4 months)

Entered contractor invoices for the hours worked at different locations

Delivered by email verification lists to staff members for hours in and outstanding

Answered any questions to staff regarding hours, reports,etc

Maintained reconciliations at end of week for final reports to staff

Data entry at Nelson Levine de Luca & Hamilton

December 2012 - December 2012 (1 month)

I worked for a law firm through Dubin group . I entered minor changes for emails, changing dates for audits

Administrative assistant at Montgomery County Intermediate Unit

September 2012 - December 2012 (4 months)

Researched files for medical authorization forms so the physician can sign off

Contacted personnel regarding students information updates

Assisted with electronic filing system

Receptionist at Regulus

September 2011 - November 2011 (3 months)

Greeted and directed visitors entering establishment, answered questions and provided information

Preserved sign in logs and badges for visitors

Operated telephone switchboard for incoming/outgoing calls forwarding to prope personnel

Operated office equipment such as scanner,copier,fax, printer, and computer

Monitored & procured inventory of office stationery and kitchen consumables

Maintained FedEx and Ups packaging

Supported personnel with letters, memos, and spreadsheets

Accounting clerk/administrative assistant at M. Buono beef Company

May 2002 - March 2010 (7 years 11 months)

Managed all inbound/outbound communications such as email, mail, faing,etc.

Matched, batched, and coded items for invoices and purchases

Handled payments, deposits, bank statements and reconciled when necessary

Collaborated recording inventory, price lists,and work order sheets via MS Excel and MS Word

Assisted in payroll, time cards, commissions, and petty cash

Processed tax ACH payments via compute and phone

Calculated & recorded business transactions such as invoices, purchases, and payments, etc

Administered letters for USDA or losing times and looking up reports for plants

Maintained office supplies and ordered when necessary

Sorted and filed financial records

Assembled weekly labels and stamps using label maker through PC and printer

Performed weekly checks for vendors and customer refunds

Posted credit card payments and called merchant for authorization and customers for additional payments

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Prepared weekly statements for customers and company records

Answered any questions to customers & vendors regarding billing, prices, or orders

Courses

Certificate, Computerized business accounting

DPT Business School

Business math

Business acounting

Business ethics

Skills & Expertise

QuickBooks

Microsoft Word

Microsoft Excel

Cash Register

Inventory

Credit Card Transaction Processing

Bank Reconciliation

Accounts Payable

Accounts Receivable

Commission

Petty Cash

Outlook

Telephone Reception

Customer Service

Spreadsheets

Cash Handling Experience

Data Entry

Payroll

Time Management

Account Reconciliation

Human Resources

Education

DPT Business School

Certificate, Computerized business accounting, 2000 - 2000

Grade: 3.0/4.0

John Bartram high school

H.S. Diploma, General studies/ trade, 1989 - 1993

Activities and Societies: learn general studies and also picked up a trade with YouthBuild Philadelphia learning

Contruction

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Quintina Osborne

File Clerk at The Renfrew Center

******@*****.***

Contact Quintina on LinkedIn

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Contact this candidate