Customer Service Sales
Resume:
Stephanie Hill
**** ******** *****, ******, ** N5Y 4E5
*********.****@****.**
EXPERIENCE
Adecco Canada
Project Team Lead/Recruitment Specialist
PROJECT TEAM LEAD for the recruitment of wireless sales associates,
assistant managers and managers across Canada.
-Main point of contact for client's Recruitment team and District Managers
-Accept new job orders and advertise positions accordingly in order to
develop a pool of qualified candidates
-Ensuring quality candidates are being submitted by reviewing resumes and
recruiter's comments prior to submitting to client
-Manage the calendar for scheduling interviews
-update HR database with feedback and administer rejection notices or
notice of offer
-Conduct background checks; create and send offer letters to successful
candidates
-Keep trackers and recruitment lists updated on a daily basis
-Creation of billing and invoicing
-Developed strategic plan for project recruitment processes and internal
document on processes/procedures
-Weekly and monthly analysis of recruitment activities
-Keep updated stats on recruiters and submission to hire ratios
RECRUITMENT SPECIALIST:
-Currently working on recruitment for six different clients across Canada
in addition to the above mentioned
-Recruiting of warehouse associates, courier drivers, mechanics, tire
technicians, territory sales representatives and distract managers, call
centre staff, and professional financial positions.
-Team lead for two of the above mentioned clients; responsible for all
communication between Adecco and the client.
-Participate in weekly conference calls with each client regarding
recruitment updates, analyzing procedures and addressing any questions or
concerns for each party
-Effectively advertise all open positions and develop a pool of qualified
candidates to source, screen and interview in order to determine the best
fit for submission to the client for further consideration
Railway City Brewing
03/ 2012 - 09/ 2012
Sales and Events Coordinator
-Make regular contact with commercial and LCBO customers, take orders,
address any questions or issues that may be presented
-Posted job advertisements, collected resumes and selected those to invite
for the position of event staff
-Print invoices and assist with planning deliveries
-Record payments in accounting system
-Initiate contact with upcoming licensed events, plan brewery's
participation, and required to work and supervise the events
-Prepare reports and maintain adequate records
-Provide customers with consistent, high quality service
-Work as a part of a team in a fast-paced environment
Super 8 Hotel and Suites
06 / 2011 - 10 / 2011
Guest Services Agent
-Providing an exceptional customer service experience for each guest
-Count and verify cash, shift activity and keys with departing shift
-Complete shift audits as required
-Produce updated in-house, arrival, departure, and room status reports
every shift
-Check telephone interfaces throughout shift
-Check all unresolved departures
-Review service reports for arrivals
-Write all wake-up call requests on specified form and enter on switchboard
Fanshawe College
10 / 2010 - 04 / 2011
Peer Tutor
-Support the academic development of the student being tutored by assisting
in the understanding of concepts in a specific course. Provide expertise,
experience and encouragement.
Hook's Restaurant
11 / 2007 - 08 / 2008
Server
-Responsible for the professional table service to guests in a buffet
dining room setting, including pouring and serving alcoholic beverages and
accepting payments; Creating and ongoing support of an outstanding
experience for every guest.
The Scot's Corner
03 / 2004 - 11 / 2007
Floor Supervisor/Server/Bartender/Cook
-Served tables and customers at the bar- providing each customer with
exceptional customer service
-Assisted in training and supervising personnel in preparing meals and
serving customers
-Supervised and inspected cleaning of facilities and equipment
-Ensured all Health and Safety Policies and procedures are followed by all
employees
-Substitute for other cooks during emergencies or rush periods
-Attempt to limit problems and liability related to customers' excessive
drinking and taking steps such as persuading customers to order taxis or
other transportation for intoxicated patrons
-Balance all cash, debit and credit receipts
-Daily bank deposits
Wise Time Financial
02 / 2003 - 05 / 2007
Administrative Assistant
-Receive, direct and relay telephone and fax messages -Schedule
appointments -Respond to all public inquiries -Provide word processing and
secretarial support -Prepare basic tax returns -File maintenance
EDUCATION
Fanshawe College
2012 - 2013
Post Graduate Certificate, Human Resources Management
Fanshawe College
2010 - 2011
Diploma, Hospitality Management- Hotel
High School Equivalency Diploma 2006
REFERENCES
Available upon request
Contact this candidate