Customer Service Administrative Assistant

OLUGBENGA OSOWO, MBA

***** ******* ***** *** *******, TX 78254 210-***-****

*********@*****.***

SUMMARY OF EXPERIENCE

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"My background reflects a very strong foundation in the areas of

Organizational Planning, Strategic Management, Human Resource

Management, Computer Information System, Quantitative Analysis and

process Improvement. Recognized within organizations and among clients

as exceptionally organized, personable, embodying leadership, and

sense of initiative, anticipating needs and accomplishing tasks with

the least amount of supervision.

KEY SKILLS

Recruitment and Retention Organizational Planning Strategic

Visions/Planning

Employee Relations Record Keeping and Financial Planning

Documentation

New Business Development Project Management Administrative Support

and Office Operations

Budgeting Import/Export Purchasing

Records Management Problem Solving Multi-cultural Relations

SELECTED ACCOMPLISHMENTS/JOB FUNCTIONS

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Developed an appreciation of leadership skills through the attendance

of leadership meetings and conferences.

Initiated/Conducted extensive training for Shift and agency staff

beyond hospital provided On-boarding Training. Results: Improved

performance and retention.

Filed the required documentation to contest unemployment claims and

also sat in unemployment hearings

Revamped Department of Geography. Results: Recommended extra teaching

sessions; students passed with good grades.

Transitioned from Administrative Assistant to Teacher. Results:

Leveraged prior teaching experience to save the school the time and

money needed to look for a new teacher.

Develops and implements recruiting strategies.

Compiles, analyzes and reports on employment data.

Screens applicants for customer service competencies.

Arranges interviews with managers and directors

Attends various recruitment events and job career fairs.

Coordinates recruitment with the vacancies within the facility.

Reviews applications and resumes and refers qualified applicants to

managers and directors.

Processed new hires.

Responds to requests for applications and information from prospective

employees.

Assists Managers and Directors to locate and retain quality

applicants.

Hired to work with aggressive children in a Juvenile Treatment

Facility. Results: Increased interaction with the kids; opened self

to mentoring; earned Employee of the Month Award after 11 months on

the job.

Utilized exceptional verbal communication skills to work with patients

suffering from severe mental illnesses. Results: Better patient care;

less exposure to injuries on the job.

Entrusted with the responsibility of making major strategic decisions.

Results: Increased number of international clients; utilized MBA

degree to understand decision-making, leadership and multi-tasking.

PROFESSIONAL WORK EXPERIENCE

[pic]Maya Ventures San Antonio, TX

01/2012 to Present

General Manager

Baptist Health System San Antonio, TX

02/2011 to 12/2011

Human Resources Administrative Resident/Recruiter

Southwest Mental Health Center San Antonio, TX 12/2008

to 06/2009

Mental Health Counselor

Neuro-psychiatric Center of MHMRA Houston, TX

04/2005 to 07/2008

Psychiatric Specialist/Unit Support Representative

Cheyenne Center Houston, TX 04/2006

to 07/2007

Therapeutic Community Technician

Riverside Treatment Services Washington, DC 09/2003

to 10/2004

Administrative Support Technician

Bamaka International Schools Lagos, Nigeria

02/1999 to 03/2001

Teacher

EDUCATION

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Wayland Baptist University San Antonio, TX

2010

MBA (Human Resource Management)

Andrews University Berrien Springs, MI

2003

A.S., Computer Information Systems

University of Ilorin Ilorin Kwara State, Nigeria

1999

B.S., Geography

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