Customer Service Manager

Objective

To obtain full time employment in the hospitality industry.

Education

> Certificate Office Administration General

. Fanshawe College (September 2013 - April 2014)

> Diploma Tourism Management

. Humber College (January 2010 - April 2011)

> Master's Degree Drama

. University of Guelph (September 2007 - August 2008)

> Bachelor's Degree Honours English Rhetoric and Media Studies

. Laurentian University (September 2003 - April 2007)

Job History

> Sales Associate & Supervisor: Royal Doulton (August 2011 - May 2014)

. maintained excellent customer service

. submitted weekly sales and traffic reports to senior management

. cataloged stock including shipping, receiving and inventory

. responsible for balancing the register, petty cash, and deposits

. participated in store events including set-up, attendance, and

breakdown

> Intern: Sears Travel (March 2011 - May 2011)

. answered phones and delivered messages to agents

. completed hardcopy and electronic filing

. reorganized archived files and supply cupboards

. researched hotels and flight prices

. provided quotes to customers

> Research Assistant: Humber Research Department (January 2010 -

February 2011)

. responsible for filing, formatting, proofreading and drafting

grants and project proposals

. helped to create the department website and Industry Capacity

Catalog

. wrote, designed and edited the department newsletter

. conducted telephone surveys for a department project

. participated in departmental events as a department

representative both inside and outside of the college

> Store Clerk & Key Holder Cobi's Convenience (September 2008 - November

2009)

. made and filed orders and bank deposits

. remained up-to-date on tobacco and OLG laws

. trained all new staff

. Teaching Assistant: University of Guelph (September 2007 - April 2008)

. supervised large groups and led discussion in a classroom

setting

. marked essays and exams

. counseled students on their writing skills

. met weekly with supervisors to outline teaching plans

Computer Skills

. Microsoft Office Suite 2013 & 2010

. Outlook

. SAP

. Adobe Photoshop

. Quickbooks

. Survey Monkey

Other Information

. I can key 75 wpm

. I have been responsible for orientation and training in all of

my past positions for the last five years

. I was a consultant on the Humber Research Department's

promotional video: http://www.youtube.com/watch?v=QnSEb7fLbV8

. I was trained as temporary assistant manager at Cobi's

Convenience when the manager was absent for four weeks due to

illness

. I hold a G class license

. I do not currently hold either UK citizenship or a UK work visa,

however, with employment sponsorship, I foresee no reason why I

cannot obtain the proper documentation

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