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Customer Service Representative

Location:
Baltimore, MD
Posted:
June 30, 2014

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Resume:

Ashley K. Morris

Cockeysville, MD • 443-***-**** • aceskz@r.postjobfree.com

OBJECTIVE To obtain a permanent full time position, that will offer a variety of

challenges and responsibilities where my abilities and skills will be fully

utilized.

EXPERIENC

E House Manager

Gaudenzia Inc. Owings Mills, MD

December 2013

• Transport and act as escort for those clients who have medical appointments,

or other business outside the facility.

• Be aware of clients and client activities during shift.

• Communicate to counseling staff in person and/or by log any client related

incidents or conversations that could have a therapeutic impact.

• Deny unauthorized persons access to the facility and ensure a drug free

environment while maintaining client confidentiality.

• Listen to clients in a non judgmental manner, and direct them to staff when

appropriate.

• Assist in the facilitation of morning meetings, exercise, and other program

functions.

• Act as a role model for the clients by demonstrating a positive attitude and

behavior and a drug free lifestyle.

• Regularly check facility and insure there are no fire or safety hazards in

accordance with program and regulatory policies.

• Report problems or concerns verbally and in writing to the Director any

problems, which may arise.

• Communicate to nursing staff any medical needs that clients may have.

• Supervise clients in work therapy activities and report progress to counseling

staff.

• Work effectively with clients and aid them in adjusting to their specific

problems.

• Assist with admissions of clients.

Patient Registrar

Express Care, Owings Mills, MD

September 2013 to February 2014

• Accurately enter pre-registration/registration information

into the computer system.

• Obtains all required signatures and authorizations

necessary for treatment and services.

• Collect co-pays and issue receipts appropriately and

accurately.

• Verify Patient insurance

• Prepares paperwork for the next day, prints face sheets and

matches appropriate paperwork/scripts.

• Answer the telephone and take message appropriately and

accurately

• Greets all patients/guests in a courteous and friendly manner.

Demonstrate a positive attitude and projects a helpful and friendly image

Cashier/ Customer Service Representative

Len Stoler Lexus, Owings Mills, MD

June 2013 to October 2013

• Daily Cashiering operations

• Balance Daily Accounts

• Train New Staff Members

• Stock and Inventory

• Assist with customers’ needs

• Schedule Appointments

• Data Entry

Companion/ Caregiver

Right At Home Senior Care Agency, Winston Salem, NC

April 2012 to May 2013

• Care for elderly in home and nursing facilities

• Provide Companionship

• Bathing and Dressing

• Meal Prep

• Med Assist and Reminder

• Light Housekeeping

• Assist with daily exercises and keeping detailed records

• Dementia and Alzheimer’s clients

Temporary Medical Biller

Adecco Staffing

Financial Services

Legacy Consultant Pharmacy, Winston Salem, NC

August 2012 to January 2013

• Customer and Insurance Billing

• Customer and Insurance Collection Recording

• Insurance Rejections

• Communicate with long term care facilities regarding

patient balances

• Answer telephone Calls

• Maintain Specific Job Reports

• All other clerical duties

Arrest Booking Officer

Central Booking Intake Facility, Baltimore, MD

November 2007 to October 2010

Intake & Daily Processing of Inmates

• Manage & Obtain sensitive files

• Record General Information regarding Inmates

• Data Entry

Student Technical Assistant

State Highway Administration, Baltimore, MD

June 2007 to August 2007

• Clerical Assistant

• Utilized Microsoft Word, Excel, & PowerPoint Knowledge

• General Office Work

Cashier/Sales Associate

Bare feet Shoes, Towson, MD

August 2004 to May 2007

• Daily cashiering operations and assisting customers

Daily Inventory/Stock

Balanced Daily Accounts

Trained New staff members

EDUCATIO Baltimore City College

N Baltimore, MD: September 2003 to June 2007

General Studies/Computer Technology

High School Diploma

REFERENC Upon Request

ES



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