Customer Service Manager/medical asstant

Melinda Jackson

**** ******* ***** #*

Louisville, Kentucky 40216

Cell 502-***-****

Email ********@*****.***

Professional Profile

4+ years working in the Medical Field

Associate degrees in Medical Assisting and Microcomputer Specialist

High level of interpersonal communications 10+ years in Customer Service

Proficient with Data Entry, Hardware Component Repair, Microsoft Applications

Expertise working with diverse populations and age groups

Extensive experience with insurance verification, patient scheduling and chart creation, injections and vitals

• Profound public relation skills diplomatic and tactful interaction

Education

National College

Associate of Science in Medical Assisting Louisville, Kentucky

G.P.A 4.0 11/2009

Decker College Louisville, Kentucky

Associate Degree in Microcomputer Specialist 5/2004

G.P.A 3.0 / 4.0

Work Experience

Golden Living Nursing Home Louisville, Kentucky

Certify CNA 12/2010to2013

• Support nursing staff in a calm, efficient manner during acute, emergency situations.

• Bathe residents by multiple methods: tub/whirlpool, shower, bed bath and perinea care.

Follow prescribed bathing protocols.

• Dress and groom (brush hair, shave, oral hygiene, etc.) residents.

• Provide nail care.

• Make occupied and unoccupied beds.

• Measure and report vital signs: temperature, pulse, respirations and blood pressure.

• Weigh residents monthly as ordered and record.

• Measure and record intake and output.

• Provide care that minimizes the risk of skin breakdown by being attentive to the resident’s

Hygiene, proper positioning and injury prevention. Observe and report the presence of skin breakdown to nursing staff

• Properly and safely lift, move, transfer and position residents in bed, wheelchairs and while using other equipment.

Hazelwood Hospital Louisville, Kentucky

Residential Aide/CNA 3/2005 to 11/2008

Provided assistance to nursing staff and personal care and grooming directly to patient coping with various types of physical/psychological challenges

United Postal Services Louisville, Kentucky

Sorter 2001 to 2002

Scanned package barcodes

Verified accuracy of customs paperwork, ensured accurate sorting of applicable bins for country of destinations

Kroger Louisville, Kentucky

Customer Service Manager 2002 to 2003

Manage customer service desk to handle customer transactions such as refunds, money orders, etc.

Coordinate cashier schedules

Census Bureau Jeffersonville, Indiana

Data Entry 1999 to 2001

Processed Census documentation for collection of information obtained by government agency

10 key numeric typist

Keying 50wmp

Franklin Keystop Louisville, Kentucky

Assistant Manager 1989 to 1999

Coordinated daily work assignments and employee schedules

Train employees in various areas such as cooking, cashier, stocking coolers

Performed various financial functions, i.e. handling cash deposits, processing payroll, and calculating tax dollars for employer/ employees

REFERENCE FURNISH

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