Customer Service Manager

PROFESSIONAL OBJECTIVE:

To obtain a leadership position as and HR Business Partner and/or Property Manager in an organization that thrives on collaboration and talent management.

PROFILE:

• Over 12 years experience in “Property Management” (Garden Style & High Rise) and 4 years as an HR Business Manager /Partner for a multi-million dollar national security corporation

• Highly self-motivated individual with strong leadership capabilities; able to direct, motivate, create and foster high performing teams

• Led and embedded all company directives, plans, and projects through effective communication (huddles, conference calls, skip level one on one’s, and 360 feedback sessions)

• Proven track record of success on exceeding occupancy, collection, recruiting, staffing goals and all KPI’s by driving high levels of execution, continuous improvement, and guest engagement

• Strengths in HR, recruiting, talent management & development, property management, financial analysis, business acumen, customer relations, guest service.

Experience

Human Resources Manager / Recruiter

Marksman Security Corporation

July 2011 – Present (3 years 1 month)Fort Lauderdale FL

• Successfully recruited, interviewed, hired, and trained for South Florida, Tampa, Las Vegas, and North Carolina operations

• Infused “Local Marketing Strategies” to increase new client accounts 10% YOY as well as help create new business channel through Cleaning Service Acquisition

• Ensured that all HIPPA, Labor Laws, and Hiring packets were upheld and processed with zero rejections

• Collaborated with Regional Executive team, Property Manager’s, and CEO to ensure appropriate staffing levels and service levels were above standard is service score metrics

Human Resources Manager

Farners LLC

October 2006 – July 2011 (4 years 10 months)Tampa/St. Petersburg, Florida Area

• Responsible for overall HR functions of the business (Recruiting, Hiring, On-boarding, Terminations)

• Expanded brand recognition and gained 15% market share through strategic marketing

• Assisted CEO & COO with implementing Customer Service Initiative (Product Assortment, Variety, Quality, Surveys, Customer feedback and analysis)

Property Manager

Summit / Camden properties

March 2002 – September 2006 (4 years 7 months)Fort Lauderdale FL

• Find qualified leads through referrals, networking, company supported advertisement, and local marketing efforts

• Ensure that all leads for the assigned community and sales staff via telephone, walk in traffic, internet leads, etc. are followed through until considered “lost

• Demonstrated strong sales and customer service skills to both internal and external customers

Assistant Property Manager

Charles E. Smith / Archon

January 1998 – February 2002 (4 years 2 months)Hallandale Beach FL

• Planning and scheduling resident functions monthly to promote retention and increase guest satisfaction

• Monitoring closing ratios and coaching sales team to achieve sales goals

• Assist in ensuring all monthly fees owed are accurately posted and collected

• Monitor sales team progress on pending renewals

Skills & Endorsements

Strategic HR

Recruiting

Talent Management

Management

Sales

Customer Retention

Property Management

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