Network and Systems Administrator

Objective

Skilled System Administrator with * years of experience providing PC and

Client/Server tech support for medium to large sized businesses. Experience

diagnosing, troubleshooting and resolving client issues with

hardware/network maintenance, installations and upgrades. Acquire a

position building and supporting infrastructure and related technologies.

Always open to learning, implementing and executing new ideas and

technologies.

Competencies

Information Systems Development

Computer Maintenance (Hardware and Software Installation)

Networking (TCP/IP, DNS, routing)

Knowledge of Active Directory and group policy support

Remote access technologies (VPN, terminal services, TeamViewer)

Knowledge-based Systems

SharePoint 2010

Knowledge of Microsoft Windows troubleshooting and configuration

Familiar with: Oracle 9i & 10g, C++, VB.NET, Java, HTML, ASP.NET,

JavaScript.

Multimedia Software

Experience

07/2013-Present

Walmart Store Niles-Il

Overnight Supervisor

Provide customer service, receive and stock merchandise in an organized

fashion throughout the facility and the backroom.

Maintains inventory accuracy for the facility by supervising associates by

having them bin and pick merchandise utilizing the inventory management

system, completing bin audits, working inventory exceptions, and correcting

shelf capacities.

Have a license in operating the Electric Pallet Jack and Walkie Stacker.

Assign tasks for the associates and close cash registers.

03/2005- Present

Freelance Computer Services

USA- Jordan

Test and evaluate new computers and laptops.

Used network monitoring tools, created counters and performances alerts.

Configure and use remote access services, update network communications.

Document and track all peripherals and network issues.

Install, configure and troubleshoot multi-function printers and mass

storage devices.

Backup and restore files, recover data and deleted files.

Install and troubleshoot PC components and Windows XP, VISTA and 7

installations.

Windows XP, Windows VISTA and Windows 7 operating systems installations,

local machine settings and network configuration.

1 06/2009 - 03/2012

2 General Directorate of the Jordanian Civil Defense

Amman, Jordan

Network and Systems Administrator

Full Software and Hardware Technical Support

Analyzed and edited company workflow requirements. Recommended and setup

webpages using SharePoint 2010 for various company departments.

Portal administrator whereby users were created and login privileges were

assigned accordingly.

Created portal webpages and designed various department sites on the

system.

Lead role in dealing with errors and faults during installation and setup

of software and hardware. Monitored and maintained computer systems and

networks.

Provided 100 users with training on the use of the portal.

Lead the inspection efforts whereby auditing more than 40 locations and

their departments to verify and consult on the workings of their portal

sites. Faults were routinely fixed, on site, after reviews were completed.

Parts were replaced as required.

Assisted and consulted other engineers on the design and installation of

networks in construction sites.

Reviewed and updated action items with both staff and clients until tasks

are completed.

Provided support, including procedural documentation.

Testing and evaluating new technologies.

Conducted electrical safety checks on computer equipment.

01/2008 - 05/2009

US Army Consultant US Army, Iraq Deployment

Freelance Translator

Translated technical documentation for use in training the Iraqi Army

personnel.

Prepared and edited material to make suitable for presentation.

All material was provided in soft copy formats using Microsoft Office

products and Adobe for soft printing.

01/2009 - 06/2009

Latin Patriarchate School Karak, Jordan

Computer Systems Teacher/

Network Administrator

Installed all school system networks.

Provided technical support to school staff and administration.

Taught computer courses in Networks, Introduction to MS Office and History

of Computers.

Prepared lab materials and directed students towards completing

assignments.

Various teacher responsibilities including grading and providing students

with guidance.

12/2007 - 06/2008

China International Water and Electric Corporation Amman, Jordan

Quantity Surveyor Assistant

Performed calculations for backfilling process to provide the department

with the progress in work that the company did.

Preparing both daily and weekly reports.

Organized shop drawings to help keep focus on tasks at hand.

Bidirectional translation and interpretation to help with communication

between local support and company corporate personnel.

10/2007 - 12/2007

Swaidan IT Amman, Jordan

Technical Support Trainee

Computer software and hardware technical support

Installed computer networks.

Customer service representation.

Certifications

Certificate: Introduction to SharePoint 2010, Administration and

Development

Certificate: Knowledge Management

Certificate: A+

Education

B.S. in Information Systems

2003 - 2007

Mutah University Karak, Jordan

Contact this candidate