Customer Service Sales

Dwyshaah Close

Management Professional

** ***** ****** - **** ******, NJ 07052

********@*****.*** - 862-***-****

Sales Manager/Retail Store Manager with over 14 years of combined experience in the management of retail

stores and personnel management, seeking a career with a progressive organization.

RETAIL SALES MANAGEMENT PROFESSIONAL

A highly capable, confident, high-performing professional with extensive experience managing successful

retail sales teams, retail sales operations and budgets, fostering team cohesion and continual organizational

enhancement. Key qualifications include:

• Possess strong management, leadership, team-building, organization, written and oral communications skills,

and the ability to identify and solve problems.

• Utilize excellent knowledge of administration, supervision, budgeting, merchandising strategies, customer

service excellence, and personnel management and training.

• Maintain vast knowledge of P&L, operational processes and procedures, and inventory maintenance.

WORK EXPERIENCE

Store Manager

Rite Aid Pharmacy - South Amboy, NJ - 2011 to Present

2011- present

•

Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L

performance of the store.

• Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate

office.

• Ensure the store opens and closes at the appropriate time.

• Ensure the proper procedures are followed for cash transactions and bank deposits.

• Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for

the store.

• Ensure all merchandise is set up according to plan-o-grams received from the corporate office.

• Execute weekly sales ads and price changes.

• Process recalled, damaged, outdated, and transferred merchandise.

• Receive merchandise deliveries from vendors and Rite Aid distribution centers.

• Verify vendor invoice information is accurate and enter it into the accounts payable system.

• Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock

room is in

Order and easy to access.

• Analyze operating reports and make recommendations for improvement.

• Utilize Staffworks® software to complete the associate work schedule.

• Remain knowledgeable of the One-Hour Photo department and film processing, if applicable.

Assist the Pharmacy department when there is a high volume of customers.

• Request store maintenance when required.

• Assist with the general maintenance of the store, both inside and outside.

• Enforce all fire and safety rules and regulations set by the company and governmental agencies.

• Provide leadership and development for associates by communicating career opportunities, providing regular

performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, and Treat Associates

Respectfully) behaviors.

Store Manager

The Vitamin Shoppe - East Hanover, NJ - 2007 to 2011

Dedicated to helping people fulfill their health and wellness needs, the Vitamin Shoppe is a specialty retailer

and direct marketer of nutritional products ranging from vitamins and minerals to nutritional supplements,

herbs, sports nutrition formulas, homeopathic remedies, and health and beauty aids. Following superior-

rated performance as assistant manager, I was promoted to lead a professional retail sales team to ensure

achievement of store revenue targets, operational goals and 100% customer satisfaction.

Core Responsibilities

• Maintain store-level responsibility for the overall daily management and operations of one of the fastest

growing national VMS specialty retailer.

• Supervise mentor and discipline full-time and part-time personnel.

• Manage budgets, marketing, merchandising, and rotating inventory of stock.

• Ensured proper handling of daily receipts, and balance registers and bank accounts.

• Maintain appropriate personnel schedules based on business needs and payroll guidelines.

• Execute and maintain operational, promotional, and visual/merchandise standards and initiatives.

• Ensure a safe and friendly work environment for both customers and store personnel.

• Recruit, train, motivate and continually develop a team of qualified Assistant Store Managers and Sales

Associates; reinforce customer service and ensure the store consistently executes all operational functions

to company standards.

• Maximize sales and profitability; achieve and or exceed all financial goals established for the store.

• Foster a positive work and shopping environment that embraces diversity and promotes sales.

• Effectively communicate and bring to life the company vision, values and expectations at the store level.

DEPARTMENT MANAGER

Bed Bath & Beyond - East Hanover, NJ - 2005 to 2007

Supervised and coordinated activities of workers in specialty department of one of the leading domestic

merchandise retail stores. Ensured excellence in customer service and resolved all problems at the department

level.

Core Responsibilities

• Worked with store managers to ensure merchandise changes aligned with sales patterns.

• Worked directly with vendors to confirm and verify shipments.

• Ensured that store and work areas were kept clean, secure, and well maintained.

• Managed all aspects of merchandising, displays, and stocking.

• Consistently created a positive shopping experience for people of diverse backgrounds, cultures, professional

and technical levels.

Office Manager

Mello & Associates - West Orange, NJ - 1999 to 2005

ADDITIONAL INFORMATION

I graduated from West Orange high school with a 3.5 average...I'm always willing to learn new things and very

punctual I am also proficient in Word, Excel,QuickBooks and also PowerPoint

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