Customer Service Sales

Dear Prospective Employer:

I am very interested in obtaining a position with your company.

My background includes positions of increased responsibility in sales, sales support,

key account management, customer service as well as timeshare.

I am highly goal oriented, self-motivated to meet deadlines and generate cohesive

teamwork in others to create results. My strengths include new product introduction and

sell through, as well as communicating with all levels of account personnel and

management, creating and meeting corporate needs canvassing additional business. I

am tenacious and persistent, a go-getter who is a consistent producer and one who

doesn't give up on a challenge.

If you are seeking a reliable and loyal professional with confidence in her own abilities

and solid track record of accomplishments, then I am that person.

I appreciate you taking the time to consider me for a position with your company. I look

forward to hearing from you soon.

Thank You,

Michelle Rebholz

Professional Background

Diamond Resorts International Las Vegas, NV

2010-2012

Sales Inventory Specialist

* Ensured administrative transactions (property deeds) were accurate and

processed according to state, and county procedures.

* Responsible for making sure there was a clear chain of title on all

assigned accounts.

* Researched all contracts on file that were on hold by the title company

because they were not passing title (over 6,000

accounts).

* Once the research had been completed to determine the reason for the

title search failing, I prepared a corrected deed, contacted the customer to

inform them of the change and the need to resign the deed and have it

rerecorded with the county.

After the customer had the deed resigned and notarized I sent it off to the

county to be recorded.

* Kept a daily log for the Supervisor and Manager of pertinent issues so

they could approve specific transactions.

Sunterra (Currently Diamond Resorts) Las Vegas, NV

2005-2010

TOA Coordinator

* Processed transfer of ownership documents for properties purchased.

* Managed several accounts/properties including Hawaii, Arizona, and west

Virginia in order to make sure the accounts were notarized, signed and

recorded properly with county record requirements.

* Managed a daily spreadsheet regarding my progress throughout the

month to be turned in to the Manager for monthly review.

* Sent owners paid in full letters once their accounts had been paid off.

WestGate Resorts Las Vegas, NV

2004-2005

Marketing/PT Evenings

* Made cold calls from leads generated by Westgate as well as calls I made

to existing customers.

* Scheduled appointments for Sale Representatives in order for them to sell

timeshares.

* Offered the potential buyers incentives in order to get them to the resorts

for the presentations given by the sales department.

Fairfield Resorts (Currently Wyndham) Las Vegas, NV

2003-2005

Research Coordinator

* Responsible for logging incoming research request involving customer

accounts.

* Logged daily transfer of ownership acknowledgements

* Pulled loan and FSP history using Microfiche and Panagon Systems.

* Prepared credit verifications.

* Sorted completed research items that were to be sent to scanning.

* took checks to the cash department for processing.

* Sorted mail correspondence given to the transfer of ownership and

research departments for processing.

Gaming Today Las Vegas, NV

2002-2003

Receptionist

* Kept a daily log of all incoming calls and what the calls were in regards to

for the owner of the company.

* Maintained a client database using Access database for the owner.

* Sent an Excel spreadsheet nightly to the owner via fax regarding all daily

calls and activities going on in the office.

* Set up meetings, scheduled dinner reservations.

* Attended openings of night clubs and restaurants in order to report on the

events to employees writing columns for the paper.

Adidas America Portland, OR

1996-2002

West Coast Customer Satisfaction representative-Inside Sales Division

* Maintained West Coast retail accounts, including Gart Sports, Nordstrom,

Jock Nitch, and Big 5 Sporting Goods.

* Introduced new quarterly footwear, apparel and accessory lines to Sales

Representatives.

* Liaison between Buyers, Assistant Buyers, Marketing, Sales

representatives, and warehouse staff.

* Interacted with the credit and collections departments on returns and

seasonal items.

* On a monthly basis trained outside Sales Representatives on company

policy and procedures.

Adidas America Portland OR

1995-1996

IT Help Desk Support/Receptionist

* Managed help desk database of problem tickets Using Tivioli system to

insure computer, printer and phone issues were resolved in a timely

manner for all Adidas employees.

* Instrumental in departmental moves, setting up computers, phone

systems, and fax.

* Responsible for extensive program installations.

* On occasion was responsible for various departments to set up, fix and

maintain computer programs.

Publishers Service Company Portland, OR

1994-1996

Receptionist/Telemarketing

* Made cold calls to new mothers and spoke to them about their experience

at Providence hospital. Read from a script in order to sell

them magazines.

* Managed a small call center of 10 when the owner was out of the office.

* Answered incoming calls, took messages, scheduled interviews and made

appointments for the owner.

Education

Western Business College Portland, OR

1996-1997

Operations Specialist (Computer and Accounting)

Areas of Study

Accounting

Word Processing

MS Word

Excel

10-Touch

Management

On The Job Experience

Customer Service

IT

Mainframe Applications

Outlook

Multi-Lined Phones

Access

Sales

Account Management

Contact this candidate