Customer Service Manager

ROBERT R. TEETZEL

*** ***** *****, ******, ******* N5Z 4K6

519-***-**** (cell)

*************@*******.***

Information Technology

IT Manager

Summary:

With over 25 years in Business and information technology I have worked within many different

industrial environments, one of my main focus is documentation, procedure writing and training of

modified software to help clients understand the changed day to day functions so they make fewer

mistakes and less input errors increasing productivity.

Success Areas:

• Supplied training to companies to create their own database, reports and input screens using Microsoft Access.

• Created employee training programs & operation manuals of new software to provide the company with future

reference guilds and on going training of new staff.

• Able to communicate effectively with all types of clients to apprehend their training needs, accommodating for

their future growth, while maintaining simplicity of understanding

• Extensive experience building custom crystal reports and use of Microsoft Word, Excel and Access

Professional Experience

PROABLE HARDWARE SPECIALTIES LONDON. ON

IT Manager 2010-Current

• Modernized there hardware to run more effectively,

• Create a new web image for the company using PHP, Java Script, HTML

• Built and trained staff on new modernized software and technology

TRI-GROUP MANAGEMENT London, ON

Software/Hardware Consultant 2006-2008

A mid size corporation including Godfather’s pizza and Tri Group Property Management with stores

and rental property throughout Ontario

• Maintained systems and repaired hardware doubling life expectancy of equipment, saving replacement cost while

insuring no down time of business

• Addressed all technical and software issues from 35 stores while providing training, development and ongoing

updates to the in house program

• Automated the transfer of remote data increasing the speed of gathering financial data, while maintaining the

dependency of each store without increasing the high cost of internet

VRT SOFTWARE AND CONSULTANT London, ON

Owner Manager 2000-20010

My own corporation that provided business analysis and software development to a variety of industries

• Supplied companies with business analysis documented findings; issued quotes to address problems, and

followed up with clients

• Created business solutions eliminating unneeded software and duplication of data, speeding

up information gathering, as well as reducing cost of yearly maintenance

• Resolved issues for an automotive firm by creating and testing software to start and test components, printing out

and record all information saving them wages and allowing to keep

the contract with Chrysler

• Developed training manuals, assisting staff with initial and ongoing reference, resulting in better understanding

and increasing employee productivity

• Maintained and created websites for businesses, from simple displaying services to complex sales and data

collection

• Provided companies with cheap and effective software solutions by teaching them how to use Microsoft Access

so they can create and change databases, reports and input screens

ROBERT R. TEETZEL PAGE 2

Professional Experience continued…

MBC SOFTWARE London, ON

Computer Analyst 1998-2000

Customized ERP Accounting software to fit client’s needs

• Researched and gathered information to convert US software to include the Canadian

Tax system, resulting in subsequent release of software throughout Canada

• Wrote data conversion utility programs, saving them time and money by eliminating the

need to enter duplicate information into the new software package

• Trained staff on new products, ensuring employees understood changes to daily functions, thereby increasing

productivity

• Team involvement in a ‘Clinic2’ software package for Ontario walk-in clinics

DEL-EX GROCERY SERVICE LTD. London, ON

Manager/Owner 1993-1998

Established and operated successful grocery home delivery service for London and surrounding area

• Coordinated and maintained company employee policies and benefits packages

• Designed software to integrate internet and accounting software for online home shopping

to increase sales by 10%

• Received distinct achievement award from London Small Business Centre as well as London Better Business for

increasing sales to over one million dollars and hiring 12 local employees

• Participated in all marketing/sales decisions overseeing $1,000,000 budget

DIMENSIONS CANADA London, ON

Contract Computer Analyst 1992-1993

Customized ERP software for the use of hardware store

• Developed internet direct communication before internet was being used from branches

and head office allowing them to speed up decision making saving them time and money

• Customized software and wrote conversion software for hardware retail stores

• Organized and installed new software and hardware into client’s sites

Education:

MCSD Certificate 2002

TRIOS COLLEGE OF INFORMATION TECHNOLOGY, London, ON

Management Course FANSHAWE COLLEGE, London, ON 1991

C++ Course FANSHAWE COLLEGE, London, ON 1990

Computer Programming Diploma CANADIAN INSTITUTE OF BUSINESS, Sarnia, ON 1987

General Arts Diploma - Business Major LAMBTON COLLEGE, Sarnia, ON 1985

Awards:

Distinctive Achievement Award THE LONDON SMALL BUSINESS CENTRE, London, ON

Customer Service Certificate FRED PRYOR TRAINING GROUP, London, ON

Public Relations Certificate UNIQUE DEVELOPMENT GROUP, London, ON

Blacksmith Computer Training Certificate BLACKSMITH INC., London, ON

References Available Upon Request

Contact this candidate