Customer Service Sales

Sherry Williams Osazuwa

**** ********** ***** ***** ******* TX 75181 214-***-**** **************@***.***

License

General Lines Life Insurance and Property and Casulty

All Lines Adjusters

All current

Objective

Seeking responsibilities in a customer account resolution environment, where I may use my extestive experience in customer

service, sales, and collection.

Profile

Professional work ethic, with over 18 years in customer service, sales, and collections with extensive experience in customer

account resolution; reliable, dependable.

Skills Summary

Claims Processor Computer Savvy Insurance Sales AHIP 2014

Reservation Sales Customer Service Bookkeeping

Written Correspondence Scheduling Front Office Operations

General Office Skills Magement Professional Presentations

Experience MS Office

Call Center Experience

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepare reports for General Manager of new car sale of all appointments for sales staff and managers.

Author professional correspondence to customers and vendors.

Design and deliver series of classes for customer service represntatives.

Conduct small group sessions on cold calling techniques.

Rapidly learn varied computer programs including Microsoft Office Suite.

Customer Service/Marketing/Problem Solving

Oversee front office operations and provide impeccable customer service:

Built a clientele supported by referral business.

Develop and implement strategic marketing plan for business:

Launched my own business as a Insurance Broker, building revenue from $0 to over $41K in first two

years with minimal overhead.

Professional Experience, continued

Organization

Page 1

Manage all aspects of day to day operations as owner of With You In Mind

Facilitated placing broker agents at all Dallas county hospials for the roll out of medicare part d.

Finances: accounts payable/receivable, invoicing, budgeting.

Supervision of a total of 15 customer service representatives.

Employment History

Aetna Life Insurance, Dallas, TX

Claims Benefits Specialist, 2009 to Present

American Airlines, Ft. Worth, TX

Reservations Representative, 2007 to 2010

With You In Mind, Garland, TX

Insurance Broker, 2005 to 2007

Randstad Staffing, Irving, TX

Litigation Support, 2003 to 2005

Jupiter Chevrolet, Garland, TX

Business Development Manager, 2001 to 2003

Nissan Motor Acceptance Corporation, Irving, TX

Customer Account Repersentative, 1999 to 2001

Education

rIO sALADO cOLLEGE, az

QUALITY CUSTOMER SERVICE, 2011 TO PRESENT

PDIC oF iNTERIOR dESIGN, 2006

DIPLOMA OF INTERIOR DESIGN

LAKEVIEW HIGH SCHOOL 1985

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