Sandra Morgan

**** **** *** *******, ** 262-***-**** acepe5@r.postjobfree.com

Education

Currently attending DeVry University Online part-time – Chicago, IL

• B.S. in Business / Project Management

• GPA 3.65

• Have been on Dean’s List since 2012

Professional Experience

Employment at Allstate Insurance in Northbrook, IL of 28 years was outsourced to Ireland

Business Analyst / being trained in Project Management (2005 to 2012):

Provide Business Analyst/Project Management support by interviewing subject matter expert of

project and preparing accurate project requirements.

Met with all involved in project weekly to ensure all was on track, ensure testing of project was

done accurately and issues were resolved.

Provided weekly Excel reports that included status of projects to all IT senior management.

Earned commendations for teamwork, flexibility and work excellence.

Worked a few Six Sigma projects for the Compliance Department.

Worked on many SOX projects for the Compliance Department.

Back up Administrative Assistant when needed.

QA Tester (2000 – 2005):

Performed application testing and documented errors to provide programmers with data needed

to proactively resolve application issues.

Helpdesk Analyst 1(1997 2000):

Handled technical troubleshooting within an enterprise environment, including system crashes,

slow downs and data recoveries.

Engaged and tracked Priority 1 issues, with responsibility for the timely documentation,

escalation (if appropriate), resolution and closure of trouble tickets.

Conducted and distributed monthly excel reports with root cause analysis of problems to provide

management with information needed for effective decision making.

Manager Policy Owner Service (1995 – 1997):

Managed various data entry processes, such as beneficiary changes, address changes, policy

loans, cancellations, policy changes.

I would help out by processing the above mentioned functions if the unit was very busy.

Training Facilitator (1992 – 1995):

Wrote undocumented data entry training manuals

Facilitated the training classes.

Data Entry/Customer Service (1983 – 1992):

Processed various data entry processes

Provided quality customer service to agents and insurance customers.

Many PMBOK classes

Certifications:

MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook

Software:

Selected Contributions

Researched and developed new process of Statements of Insurance, replacing

“duplicate policy pages”. Developing this process, after conducting competitive analysis,

reduced processing time from 5 days to 1 hour, reducing pages sent out from 10 to 1, which

saved the company over $200,000 within the first year, and over $500,000 the following year.

Received “Saving Makes Cents” award with $1000 bonus.

Developed project to delete all paper reports, transferring them to on line reports. This

idea saved the company many hundreds of thousands of dollars eliminating paper reports.

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