Latasha Frazier

**** ******* ***.

Memphis, TN **127

901-***-****

aceozz@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

. Well-organized and efficient.

. Excellent Communication and Written Skills.

. Fast Learner/Coachable.

. Work well in a high pressure environment.

. Excellent Customer Service Skills.

EXPERIENCE

Marketing/Billing Support Call Center

. Confer with customers by telephone about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

. Received payment by credit cards, check, vouchers, or automatic debits.

. Answer inbound service & made outbound calls and provide necessary follow

up.

. Support, plan, and coordinate operations for single or multiple surveys.

. Consult with clients to identify survey needs and specific requirements,

such as special samples.

. Conduct surveys and collect data, using methods such as interviews,

questionnaires, focus groups, market analysis surveys, public opinion

polls, literature reviews, and file reviews.

. Determine and specify details of survey projects, including sources of

information, procedures to be used, and the design of survey instruments

and materials.

. Prepare and present summaries and analyses of survey data, including

tables, graphs, and fact sheets that describe survey techniques and

results.

Cash Handling/Customer Service

. Greet customers entering establishments

. Cash checks using established Risk Analysis and pay out money after

verifying that signatures are correct, that written and numerical amounts

agree.

. Answer customers' questions, and provide information on procedures or

policies

. Enter customers' transactions into computers to record transactions and

issue computer-generated receipts.

. Balance currency, coin, and checks in cash drawers at ends of shifts, and

calculate daily transactions using computers, calculators, or adding

machines.

. Examine checks for endorsements and to verify other information such as

dates, bank names, identification of the persons receiving payments and

the legality of the documents.

. Maintain clean and orderly checkout areas.

. Count currency, coins, and checks received to prepare them for deposit.

. Order a supply of cash to meet daily needs.

. Receive and count daily inventories of cash.

. Work in a team oriented fast paced environment as well as independently

if necessary.

EMPLOYMENT

06.2013-Current West at Home Billing Support Agent

Memphis, TN

02.2011-Current Ace Cash Express Customer Service Rep. Memphis,

TN

08.2005-06.2010 Sitel Customer Service Rep. Memphis, TN

09.2002-04.2005 Braun Research Data Collection Agent

Memphis, TN

EDUCATION

Northside High School Memphis, TN

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