Long B. Do (Lily)

*** **** *’Callaghan way, #*** Boston, MA 20127 209-***-**** aceng3@r.postjobfree.com

Summary

Strong customer service orientation

Ability to interact with all individuals with diplomacy and professionalism

Demonstrated ability to perform administrative and secretarial duties

Excellent organizational and problem solving skills

Supportive team worker

Proficient in Microsoft Office applications and Internet

Multilingual: English, Chinese and Vietnamese

Relevant Experience

Boston Auto Tech Inc. - Boston, MA

Office Assistant 10/2011 – 01/2012

Provided secretarial support in a busy office environment

Processed billings and answered customer inquiries

Sunshine Travel LLC - Boston, MA

Tour guide 04/2009 – 04/2010

• Sold bus tickets and made sure that seats and space were available

• Served customers during the trip while maintaining a comfortable and clean environment

• Answered inquiries regarding schedules and accommodations

Vietland Co. - Ho Chi Minh City, Vietnam

Business owner 02/2007 – 01/2009

• Directed all activities associated with the shipping, repair and supply of spare parts

• Responsible for all related business activities including operations and finance

Education

Bunker Hill Community College - Boston, MA

A.A. Degree Candidate, Business Concentration Expected 2016

ESL Program Graduated 12/2013

Alimay Esthetic School: 1459 Hancock street, Quincy, Ma 02169 04/2013-05/2013

Esthetic course

College of Finance Accounting - Ho Chi Minh City, Vietnam

Accounting 05/1995-02/1996

College of Education - Ho Chi Minh City, Vietnam

Computer Information Technology Systems 1995

Institute of Foreign Language & Business Administration - Ho Chi Minh City, Vietnam

Marketing and Foreign Trade 11/1994 – 03/1995

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