DAWN N. HINDS

*** *.**** ******

Brooklyn, NY ***34

718-***-****

acemel@r.postjobfree.com

OBJECTIVE: To obtain a position within an organization or medical facility where my skills and

experience can be utilized.

SKILLS AND QUALIFICATIONS:

• Skilled in Physical Therapy Agents and Modalities

• Knowledge of and ability to perform ambulation Techniques and Therapeutic

Exercises and Medical Emergencies

• Familiar with various Medical equipment and terminology

• Administrative Duties, knowledge of Billing of Insurance Companies

EDUCATION:

ASA Institute the College of Advanced Technology, Brooklyn, NY

Associates Degree in Medical Assisting (January 2006)

Major: Physical Therapy Aide

EXPERIENCE:

Conde Nast, New York, NY

2010 2014

Customer Service/Inbound Outbound Supervisor

• Manage all direct client customer service inquiries

• Manage the messenger team to ensure all service level metrics are obtained in a high

volume mail center

• Oversee Inbound and Outbound mail, shipping and messenger movement for the

Time Square Conde Nast 12 floor site

• Supervision of 12 mailroom Experience Associates

• Configure Motorola/Pitney Bowes”Grapevine” Walkie Talkie/Scanner and Handheld

Palms Software

• Add and delete all employees in all sites to Pitney Bowes Sendsuite shipping system

• Add and delete Mailroom Staff into Pitney Bowes Sendsuite Tracking and delivery

system

Eye Physicians and Surgeons of New York, Brooklyn, NY

2008.2010

Billing Department Manager

• Post payments into IO computer software

• Collect payment from patients at time of checkout

• Administrative Duties, Referral and eligibility verifications

• Submit appeal letters for payment to various insurance carriers

• Print and mail patient recall letters for appointment reminders

Center for Rehabilitation, Brooklyn, NY

2007 2008

Physical Therapy Aide/ Receptionist

• Scheduled patients for the Physical, Occupational and Speech Therapist

• Assisted the Therapist with equipment, charts and various inquiries

• Familiar with Advanced MD

• Input data into E paces, a database for D.O.H and Performed various Administrative

tasks

Dr. Asha Dua’s Physical Therapy and Rehabilitation, Brooklyn, NY

2005 2007

Physical Therapist Aide

• Assist the Physical Therapist and patients with various Therapeutic Agents and

Modalities.

• Familiar with Laser treatment, Ultrasound machines and the Traction Table.

(Cervical and Lumbar Traction).

• Performed Administrative duties.

Golden Krust, Brooklyn, N.Y

2002 2005

Operations Manager

• Supervise a staff of 4 and prepare work schedule.

• Prepare payroll, maintain inventory and order supplies.

• Address customers’ inquiries or complaints.

Brooklyn Community Housing and Services, Brooklyn, NY

2001 2002

Assistant Intake Coordinator

• Scheduled and interviewed applicants.

• Acted as a liaison between the client’s treatment providers and intake

Department.

• Inputted data into computerized database system for office of Mental Health’s

tracking system.

COMPUTER SKILLS: MS Office, PowerPoint and Access

REFERENCES: Available upon request

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