Susan M. Harris-Wilkerson

*** *. **** **.

Adel, Iowa 50003

515-***-****

Objective

To further my career in the healthcare setting or in the clerical/customer service field, as

well as utilize my skills and knowledge as an undergraduate of University of Phoenix.

Skills

• Current experience in scanning and indexing documents.

• Medical Charting

• Medical Records

• Eight years of combined experience in an office/hospital setting.

• Team player, energetic/self starter, Goal oriented

• Seven years of customer service experience

• Proficient with Microsoft Word/Excel

Volunteer Experience

Quintiles/Extern site

Assist physicians with biopsy procedures, catheter removals, performed precise time procedures

and test, phlebotomy, patient monitoring, vitals, EKG's, urine specimen collection with lab

requisitions, and served meals.

Professional Experience

Today’s Office Staffing

Truman Medical Center (Financial Services)

02/04 to 07/05, Maintain client records, file office correspondence, handled mail delivery,

scanned and indexed patients' insurance claims, answered multi line phones.

Today’s Office Staffing

Truman Medical Center

Patient Access Representative

07/05 to 05/06, Scheduled patients appointments, filed patients records, performed file

maintenance every third day of each week, answered multi phone lines.

Skaggs Community Hospital Patient Access Rep.

05/06 to 09/06, Documented physicians orders, answered multi line PBX customer service phone,

assisted patients to the triage nurse and to their designated floors, registered patients in hospital,

discharged patients from hospital, maintained daily duties by organizing morning reports, counted

the daily cash bag/drawer, and printed out the daily doctors on call lists.

Appleone

SourceCorp.

01/07 to 2/07, Various job duties included prepared to be scanned back files, and transaction

documents, scanned customer’s insurance policies and medical records.

Appleone

MDS Records Management

2/07 to 2/10, I began working at MDS Records as a temporary to hire personnel, and was later

offered a fulltime position as a customer service representative. My job duties consisted of

storing, arranging, indexing and classifying medical files and correspondence records. I

maintained mandatory weekly inventory of stored materials, daily data entry, and customer

service, answered multi line phones, responded to customer inquiries and problems by providing

information or directing requests to others who can supply the necessary information.

Aerotek

Iowa Student Loan Liquidity

01/12 to 03/12, I began working as a temporary to hire employee. After I completed my 90 days I

was offered a fulltime position as a loan counselor. On a daily basis, I was responsible for taking

inbound phone calls regarding customer’s student loans. I was required to make very detailed

caller notes on any progress made during phone calls and was also obligated to research solutions

to customer’s problems.

Iowa Student Loan Liquidity

04/12 to Current, As a loan counselor I handle high volume inbound and outbound calls. I am

obligated to arrange payments and or forbearance and/or deferments on customers account to help

bring them current. Followed protocol to advise borrowers of their terms of repaying their student

loans and their options of repayment.

Education

University of Phoenix (Online)

Criminal Justice Social Work

Anticipated Graduation Date in 2014

University of Phoenix (Online)

Health Care Administration Degree

Completed July 27, 2009 with Associates Degree

Concorde Career Institute, Kansas City, Mo.

Medical Assistant Certificate granted December 23, 2004

Healthcare Provider Affirmative

CPR license

Limited radiology

4 "A" award (Academics, Appearance, Attitude, Attendance)

High School Diploma Don Bosco Charter, Kansas City, Mo.

General Education Diploma awarded May 17, 2002

References available upon request

Contact this candidate