H ilda M a r tinez
San Antonio, TX 78253
Phone: 210-***-****
Email: acelkp@r.postjobfree.com
Objective:
Seeking a progressively responsible administrative support role.
P rofessional Experience:
• 15 Years of administrative experience with 7 years at an Executive Assistant Level.
• 8 years of experience coordinating t ravel arrangements.
• 8 years of experience in calendar and messaging management using Microsoft
Outlook to include managing appointment, forwarding and responding on behalf of
others.
• 6 years of corporate real estate and facilities experience as a Project Administrator.
• 5 years of human resources experience encompassing talent acquisition, benefits,
and payroll.
• 4 years of customer contact experience.
• 3 years banking experience supporting retail and commercial loan underwriting.
Work H istory:
Newmar k G rubb Knight F rank San Antonio, TX 03/13-Present, P roperty
Assistant
• Coordinate tenant service requests through the Angus system and Impak.
• Maintain certificate of insurance for tenants and vendors.
• Review and prepare vendor contracts, vendor lists and service tenant contracts.
• Assist in preparation of annual budget.
• Administer vendor, tax, real estate and all related invoices and billing.
• Assist in managing a 260,000 square feet commercial building with 40 tenants and
over 900 employees.
Adecco (USAA - People Services) San Antonio, TX 04/12-03/13 Administrative
Assistant
• Developing, designing, formatting and testing spreadsheets for accuracy.
• Uploaded 8 years of employee data.
• Electronically t ransmit and t rack required policy/procedures acknowledge for new
employees.
• Answer questions regarding the policy/procedures acknowledge for new employee.
• Assist employee relations staff members as requested.
• Manually entered employee data into the Metric Stream software.
• Prepare date files for adhoc testing by thi rd party audits.
C itigroup, San Antonio, TX 12/10-04/12, S tock Options Customer Service
R epresentative
• Answer inbound calls about individual's stock options and stock plan accounts.
• Process client's address changes, update tax forms, (W9 and W8BEN)
• Answer and explain the stock market.
• Process market, limit orders t rades and review t rade details.
• Provide clients with the information they would need to get their cost basis.
• Navigate clients through our benefits access website.
• Rest passwords and accountants for the benefits access website.
• Submit work t ickets regarding problems our client's accounts and send to the back
office.
T ranswestern, San Antonio, TX 06/09-12/10, A dministrative Assistant
• Provide administrative project support which consists of 62 tenants and over 463,249
square feet of commercial offices space.
• Prepare budgets and monthly reports for the owner.
• Responsible for reviewing all backup for processing invoices for payment.
• Verify that all contractors and tenants meet vendor prerequisites specifically
certificate of insurance and contracts.
• Prepare tenant adjustment and credits to their accounts and send out monthly
s tatements to tenants.
C ushman & Wakefield and Jones Lang LaSalle, San Antonio, TX 03/04-06/09,
P roject Administrator/Executive Assistant
• Provide administrative project support for Citigroup Central Region which consists
of 52 employees, over 4 M square feet of commercial offices space and over 100 bank
b ranches.
• Train all Citigroup Central Region real estate personnel on use of Real Estate
M anagement System. Project management proprietary software.
• Responsible for the creation of purchase orders for Project Management and
Facilities Management.
• Verify that all contractors meet vendor prerequisites specifically certificate of
i nsurance and contracts.
• Supported 15 project managers, 1 Vice President and 1 Senior Vice President across
4 cities.
• Investigate and provide resolution to issues affecting vendor account payables.
• Provide direct administrative support to senior executives to include development of
ad hoc reports, coordinating t ravel, and preparation of expense reports, prepared
budgets and reconciliation of reports.
A decco, (Citigroup), San Antonio, TX 10/03-03/04, E xecutive Assistant
• Create and format spreadsheets.
• Answer phones and route communications.
• Responsible for confidential correspondences.
• Maintained files.
• Performed all job duties associated with being an executive assistant to the Senior
V ice President for the Citigroup Central Region.
Wells Fargo Bank, San Antonio, TX 12/00-10/02, E xecutive Assistant/HR
S pecialist
• Responsible for conducting New H i re Orientation for all Tellers and Personal
Bankers.
• Performed testing for all Teller positions.
• Verified past employment and references.
• Input ted employee information into the SAP system and PeopleSoft HRIS.
• Conducted pre-screening for entry level positions.
• Coordinated all t raining for all Branch Managers, Personal Bankers, and Tellers.
• Performed all job duties associated with being an executive assistant to the Senior
V ice President of Banking.
• Assisted underwr i ters with deed and ti tle research.
• Coordinated closing for closers for SBA loans.
E ducation:
Licensed Real Estate Agent, San Antonio, TX
Career Point Business School, San Antonio, TX
Business Administration Certificate
Computer Skills:
M icrosoft Office, Word Excel
Peoplesoft, Adobe Acrobat, Outlook
SAP, HRIS System, MRI System
TKC K ronos
Real Estate Management System (REMS)