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Assistant Customer Service

Location:
San Antonio, TX
Posted:
June 17, 2014

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Resume:

H ilda M a r tinez

*** ******* ******

San Antonio, TX 78253

Phone: 210-***-****

Email: acelkp@r.postjobfree.com

Objective:

Seeking a progressively responsible administrative support role.

P rofessional Experience:

• 15 Years of administrative experience with 7 years at an Executive Assistant Level.

• 8 years of experience coordinating t ravel arrangements.

• 8 years of experience in calendar and messaging management using Microsoft

Outlook to include managing appointment, forwarding and responding on behalf of

others.

• 6 years of corporate real estate and facilities experience as a Project Administrator.

• 5 years of human resources experience encompassing talent acquisition, benefits,

and payroll.

• 4 years of customer contact experience.

• 3 years banking experience supporting retail and commercial loan underwriting.

Work H istory:

Newmar k G rubb Knight F rank San Antonio, TX 03/13-Present, P roperty

Assistant

• Coordinate tenant service requests through the Angus system and Impak.

• Maintain certificate of insurance for tenants and vendors.

• Review and prepare vendor contracts, vendor lists and service tenant contracts.

• Assist in preparation of annual budget.

• Administer vendor, tax, real estate and all related invoices and billing.

• Assist in managing a 260,000 square feet commercial building with 40 tenants and

over 900 employees.

Adecco (USAA - People Services) San Antonio, TX 04/12-03/13 Administrative

Assistant

• Developing, designing, formatting and testing spreadsheets for accuracy.

• Uploaded 8 years of employee data.

• Electronically t ransmit and t rack required policy/procedures acknowledge for new

employees.

• Answer questions regarding the policy/procedures acknowledge for new employee.

• Assist employee relations staff members as requested.

• Manually entered employee data into the Metric Stream software.

• Prepare date files for adhoc testing by thi rd party audits.

C itigroup, San Antonio, TX 12/10-04/12, S tock Options Customer Service

R epresentative

• Answer inbound calls about individual's stock options and stock plan accounts.

• Process client's address changes, update tax forms, (W9 and W8BEN)

• Answer and explain the stock market.

• Process market, limit orders t rades and review t rade details.

• Provide clients with the information they would need to get their cost basis.

• Navigate clients through our benefits access website.

• Rest passwords and accountants for the benefits access website.

• Submit work t ickets regarding problems our client's accounts and send to the back

office.

T ranswestern, San Antonio, TX 06/09-12/10, A dministrative Assistant

• Provide administrative project support which consists of 62 tenants and over 463,249

square feet of commercial offices space.

• Prepare budgets and monthly reports for the owner.

• Responsible for reviewing all backup for processing invoices for payment.

• Verify that all contractors and tenants meet vendor prerequisites specifically

certificate of insurance and contracts.

• Prepare tenant adjustment and credits to their accounts and send out monthly

s tatements to tenants.

C ushman & Wakefield and Jones Lang LaSalle, San Antonio, TX 03/04-06/09,

P roject Administrator/Executive Assistant

• Provide administrative project support for Citigroup Central Region which consists

of 52 employees, over 4 M square feet of commercial offices space and over 100 bank

b ranches.

• Train all Citigroup Central Region real estate personnel on use of Real Estate

M anagement System. Project management proprietary software.

• Responsible for the creation of purchase orders for Project Management and

Facilities Management.

• Verify that all contractors meet vendor prerequisites specifically certificate of

i nsurance and contracts.

• Supported 15 project managers, 1 Vice President and 1 Senior Vice President across

4 cities.

• Investigate and provide resolution to issues affecting vendor account payables.

• Provide direct administrative support to senior executives to include development of

ad hoc reports, coordinating t ravel, and preparation of expense reports, prepared

budgets and reconciliation of reports.

A decco, (Citigroup), San Antonio, TX 10/03-03/04, E xecutive Assistant

• Create and format spreadsheets.

• Answer phones and route communications.

• Responsible for confidential correspondences.

• Maintained files.

• Performed all job duties associated with being an executive assistant to the Senior

V ice President for the Citigroup Central Region.

Wells Fargo Bank, San Antonio, TX 12/00-10/02, E xecutive Assistant/HR

S pecialist

• Responsible for conducting New H i re Orientation for all Tellers and Personal

Bankers.

• Performed testing for all Teller positions.

• Verified past employment and references.

• Input ted employee information into the SAP system and PeopleSoft HRIS.

• Conducted pre-screening for entry level positions.

• Coordinated all t raining for all Branch Managers, Personal Bankers, and Tellers.

• Performed all job duties associated with being an executive assistant to the Senior

V ice President of Banking.

• Assisted underwr i ters with deed and ti tle research.

• Coordinated closing for closers for SBA loans.

E ducation:

Licensed Real Estate Agent, San Antonio, TX

Career Point Business School, San Antonio, TX

Business Administration Certificate

Computer Skills:

M icrosoft Office, Word Excel

Peoplesoft, Adobe Acrobat, Outlook

SAP, HRIS System, MRI System

TKC K ronos

Real Estate Management System (REMS)



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