Sign in

Manager Customer Service

Bucharest, Romania
June 17, 2014

Contact this candidate


I onela Sirbu

(F, **, Bucharest/Romania, not married)

Mobile phone: 0765.425.058



office manager, assistant manager, office assistant, executive office assistant,

assistant manager to general manager, marketing manager, manager assistant

Career goal

- Work in a field of current and future, at an appropriate level

- Assimilation of new knowledge and a wide variety;

- Access to the latest technologies worldwide;

- Training and professional capacity.

Desired activity domains: OfficeJobs - Secretarial, Administrative; Marketing -


Willing to relocate: Yes


Office Manager (Full time)

Period: 2013-07 <> present

Company and location: ESSELTE SALES SRL, Bucharest/Romania

Job domain / occupation: Administrative, Secretarial, Supplies

-Fulfillment of general administrative tasks

-Keeping contact with company suppliers

-Acquisition of in-depth familiarity with the products

-Receive, process and confirm orders as required by customers

-Administration of the B2B ordering portal, along with Logistics Manager and IT

-Reply to customer inquiries about stocks, delivery terms and other requested


-Prepare order confirmations and notify customers about ordered items not on

stock and their expected arrival date

-Recommendation of substitute products to replace items not available on stock

-Provide accurate information to customers about products, offers and promotions

-Computerized data entry into Axapta System

-Setting up new SKUs (creating new product codes) in the Axapta system

-Keeping contact with Hungarian Customer Service and Logistics departments,

notify any system errors, etc.

-Immediate notification about faults in the IT systems to the Country Manager / IT

provider /Logistics Manager, depending on the situation

-Performance of other Customer Service related tasks, Service Level reporting

-Keeping contact with the accounting service provider for a good information flow

between the two companies

-Management of selected reporting for the accounting service provider

-Maintenance of invoice records

-Credit control reporting for all customers

-Settlement of customer invoices into Axapta system

-Process on line payments in ING

-Sales and Marketing support for implementing various activities on the Romanian


- Account Receivable booking and checking;

- Account Payable booking and checking;

- General Expense/Asset booking and checking;

- Report to Senior Finance Manager

- Maintain constant communications with related clients/ vendors and related

government organizations and accounting firms

- Project management & Cost Control

- All general administration

- Develop and Enhance work process

- Supporting Senior Finance Manager in different tasks

Office Assistant (Full time)

Period: 2010-04 <> 2013-07

Company and location: International Research and Exchange Board (IREX),


Job domain / occupation: Secretarial

- Taking and directing phone calls

- Welcoming and guiding visitors to company contacts

- Acquisition, registration, distribution of the departments concerned, filing and

archiving of correspondence and messages received from partners, customers

and other employees

- Drafting business correspondence necessary for carrying out daily

- Ensure the delivery of documents by post, fax, email

- Update the database documents

- Recording acts

- Organizing the office layout and maintaining supplies of stationery and equipment

- Maintaining the condition of the office and arranging for necessary repairs

- Attending conferences and training

- Work as a team member to maintain and keep current the area's central files,

affiliate database and events calendar

Manager Assistant (Full time)

Period: 2009-11 <> 2010-02

Company and location: G.G.M Marketing Accord S.R.L,Bucharest/Romania

Job domain / occupation: Secretarial

- Fulfilling daily activities of the Secretariat

- Taking over and directing phone calls

- Receiving visitors and announce the contact persons from the company

- Ensuring the Protocol during the meetings, according to daily requirements

- Acquisition, registration, distribution to the departments concerned, filing and

archiving of correspondence and messages received from partners, customers

and other employees

- Drafting business correspondence necessary for carrying out daily

- Ensure transmission of documents by mail, fax, e-mail

- Update the database documents

- Developing and drafting of documents and situations required by management

- Providing administrative support for all company departments

Marketing Assistant

Period: 2007-10 <> 2009-10

Company and location: S.C IPSO S.R.L

Job domain / occupation: Marketing

- analysis of competitors in terms of various promotional offers

- Market analysis, focusing on identifying customer needs and expectations

- good knowledge of offers of different providers

- preparing the proposal, the decision

with after-sales manager and implementation of communication strategy

External: advertising, concept messaging, mailing, telemarketing and

Internal: commercial support, reasoning, information, training.

- Close collaboration with different Heads of Departments in order to find solutions

best adapted to the market, respecting objectives of profitability: spare parts,

promotional offers seasonal

-achievement indicators for tracking commercial and promotional offers apply:

analyze results in the

forecasts and propose corrective actions.

-updated database IPSO Cars

-centralized database IPSO Cars

-mailings (letter after sales,reminder services-at 9 months and 2 years from the

vehicle delivery,department letter presentation of used vehicles)

-tracking expenses (order forms, centralizing)

-updated website

Customer Representative

Period: 2009-05 <> 2009-07

Company and location: S.C IPSO S.R.L

Job domain / occupation: Secretarial

Organization of record acts


-retrieval client, protocol and representation

-acquisition and transmission of telephone messages, correspondence and record

-distributing correspondence

Rent Consultant (Full time)

Period: 2008-06 <> 2008-09

Company and location: S.C IPSO S.R.L, BUCURESTI

Job domain / occupation: Marketing

-car rental

-contract preparation

-prepare invoices

-direct relationship with client / providing information, prices, delivery / receipt cars


University (graduate)

International Relations and European Studies-Spiru Haret (2007 - 2010),


University (graduate)

Cefora Business School (2007 - 2009), Bucharest/Romania

Major: Marketing


Management experience: Yes

Driving license: Yes

Speed in creating, correcting and explaining the various tables / charts.

Dynamism,organization, initiative.

Good written and spoken communication(romanian and english), team spirit.

Spoken foreign languages:

English - Advanced

Spanish - Medium

Certifications (activities):


Language Exchange in the ''Pro Europa'' Institution -Language Diploma Independent

level B1

Training courses

Insurance Training at Grawe Romania:

-Life insurance

-Type Unit Linked Insurance

-Insurance for Children

-Credit Insurance

-Health Insurance

-Accident Insurance

-Property Insurance

Communication and Public Relations at EuroBest Team

Digital Marketing - Marketing Institute/Oxford College

Contact this candidate