CHARLES A. GERLACH
**** ****** ** *** *** Phone: 941-***-****
Brandon, FL 33511 acelh2@r.postjobfree.com
CAREER SUMMARY: PROJECT LEADERSHIP - PROJECT MANAGEMENT - PRODUCT DEVELOPMENT - TRAINING
Proven skills in team leadership, project management, communication, problem solving, IT development,
training, and support.
Skilled at bringing a diverse group of people together to pursue a common goal whether within
an organization or among partners.
Multiple Masters Degrees in Management and Computer Science. Project Management Institute (PMI)
Project Management Professional (PMP) Certification.
EXPERIENCE:
EAI CONCEPTS (TAMPA, FL)
Director of Operations, 2014 – KnowMentum
Managed a contact staff of 21 (12 offshore).
Worked with customers to position and develop resources.
Opened a new 2800 sq ft office suite. Managed staff and day-to-day operations.
Worked with contractors to implement server facility and high-speed networks supporting VoIP and wireless.
HEALTH PLAN SERVICES (TAMPA, FL)
Senior Project Manager, 2012 to 2014 – Eintegrate, Ultramatics
Facilitated weekly and monthly project status review driven by dashboards
Developed executed communication plans for project reporting, status and executive communication
Managed project with product driven release cycles and gates.
Managed a resource pool of 125 onsite and offshore Business Analyst and Development resources
Provided guidance and coaching to Business Analysts and Project Managers on formal process.
Defined scope and was subject matter expert for Eintegrate TaskCentral Project Management tool
LEADING EDGE AVIATION SERVICES (Tampa, FL)
Senior Lead Flight Instructor, 2009-2012
Developed program to train primary and advanced students. Success rate over 90%.
Trained students in Technically Advanced Aircraft
Provided Pilot Services to Florida Attorney General.
DEVRY ONLINE (Naperville, IL)
Adjunct Faculty, 2003 to 2011
Taught 30-student sections of BIS240, Database Essentials for Decision Making 48 times.
AT&T/LUCENT TECHNOLOGIES (Naperville, IL)
Technical Manager, 2000 to 2001 - Network Wireless Group
Responsible for technical direction of a 3rd generation IP core network (VoIP) project for an international carrier.
Led team investigating synergies between IP Core Network and other Lucent product offerings.
Established and managed highly-motivated team of systems engineers.
Created process to investigate and transfer knowledge between Japan and USA systems engineering teams
Determined headcount budget and negotiated alternative methods to obtain required expertise.
Systems Engineer, 1997 to 2000 – Network Wireless Systems
Authored wireless packet data systems and feature requirements.
Led multi-location, multi-corporation engineering team to develop CDMA packet data InterWorking gateway.
Created and presented product evolution and direction to customers. Responded to Requests for Proposals.
Participated in external standards organizations.
Developed CDMA 3G packet data accounting direction.
Patent Pending - "Apparatus and Method for PrePaid Charging of Wireless Packet Data Services".
Project Manager, 1996 to 1997 - Application Software
Scheduled and reported department's activities.
Perform scope management resulting in the work breakdown structure for development team.
Performed risk management to identify and respond to risk.
Managed development team during extended absence of technical manager.
Offer Manager, 1995 to 1996 - Network Systems
Established public safety product line global pricing strategies.
Intermediary between customer teams and development organizations.
Consulting Analyst, 1992 to 1995 - Global Information Solutions
Lead multi-location, multi-functional team to determine multimedia server direction.
Organized annual Multimedia Technical Information Exchange Forums.
Information Systems Senior Staff Member, 1985 to 1991 - Computer Systems Division
Developed TCP/IP-based products.
Supervised daily operation of customer technical support center.
Organized and led teams to resolve critical customer computer networking problems.
AURORA UNIVERSITY (Aurora, IL)
Instructor, 1985 to 1990 - Graduate Management Center
Developed and annually taught 12-week telecommunications and networking course in Graduate School of Business
UNIQ DIGITAL TECHNOLOGIES (Batavia, IL)
Consultant and Technical Manager, 1980 to 1985
Responsible for the technical group that provided technical assistance to 70+ commercial clients.
Organized and led project teams for major projects that included an automotive dealership package, an investment system for a non-
profit organization, and a full-screen editor for a major commercial bank.
Implemented TCP/IP support in Bell System V.2 UNIX Operating System on DEC VAX hardware.
LUTHERAN GENERAL HOSPITAL (Park Ridge, IL)
Director of Computer Operations and Systems Analyst, 1977 to 1980
Managed computer center 24x7 operations.
Responsible for the technical support of the computer center
Acted as a consultant to hospital users on technical projects.
BLUE CROSS ASSOCIATION (Chicago, IL)
Systems Analyst, 1976 to 1977
Developed and presented to vendors specifications for systems used in the remote nodes of a national network.
Participated in the manpower and resource planning for the development and implementation of the network.
UNIVERSITY OF ILLINOIS MEDICAL CENTER (Chicago, IL)
Data Processing Analyst, 1974 to 1976
Designed and implemented an on-line outpatient clinical reporting system for the College of Dentistry.
Installed and operated a remote job entry system and coordinated all data processing activities for the College of Dentistry.
Developed and implemented an outpatient scheduler and an audiometric reporting systems for the Eye and Ear clinics.
EDUCATION & CREDENTIALS:
PROJECT MANAGEMENT INSTITUTE
PMP, Project Management Professional Certification
2001, 2014
NORTHWESTERN UNIVERSITY, KELLOGG GRADUATE SCHOOL OF MANAGEMENT
M.M., Masters of Management, Executive Master’s Program
1992
ILLINOIS INSTITUTE OF TECHNOLOGY
M.S., Masters of Science in Computer Science
1979
UNIVERSITY OF SOUTH FLORIDA
B.S., Bachelor of Science in Zoology
1972