Benny L. Townsend Jr.

***** ***** ***** *****

Cypress, TX. 77433

Phone: 832-***-****

Email: acela1@r.postjobfree.com

Work Experience

ETHOS IQ CYPRESS, TX FEBUARY 2013 – OCTOBER 2013 SALES AND CUSTOMER SERVICE

AGENT

Providing answers to questions and inquiries, Addressing customer concerns and resolving immediate

customer issues. Provide assistance in person and via telephone, fax, email, standard mail, internet chat and

instant messenger. Selling of event tickets

oviding answers to questions and inquiries, Addressing customer concerns and resolving immediate

customer issues. Provide assistance in person and via telephone, fax, email, standard mail, internet chat and

instant messenger. Selling of event tickets

USA 800 CALL CENTER RAYTOWN, MO. NOVEMBER 2011 – DECEMBER 2012 CUSTOMER

SERVICE REPRESENTATIVE

Providing answers to questions and inquiries, Addressing customer concerns and resolving immediate

customer issues. Provide assistance in person and via telephone, fax, email, standard mail, internet chat and

instant messenger. Selling and repair of Cricket mobile services.

BLUE RIVER WATER TREATMENT PLANT NORTH KANSAS CITY, MO. SEPTEMBER 2009 –

AUGUST 2011

Shovels coal from freight car or truck to conveyor. Removes ice from freezing plant

containers and cuts it into required sizes. Watches operation of ice machinery and

immediately reports any malfunction to supervisor. Loads and unloads trash, garbage,

sand, dirt, or building materials. Removes snow and ice from walks and roads. Performs

manual work as an assistant to a maintenance, janitor, fireman or engineer. Performs

related work as assigned

FASTENAL EDWARDSVILLE, KS AUGUST 2008 – SEPTEMBER 2009 ORDERPICKER

Responsible of picking orders for auto parts. Packaging of orders and preparing for

shipment.

CKS PLASTICS KANSAS CITY, MO. JULY 2007 AUGUST 2009 PACKER

Responsible of picking and packing for plastic materials in a fast pace environment.

BURLINGTON COAT FACTORY SHAWNEE MISSION, KS MARCH 2006 – JULY 2007 RECEIVING

Responsible for safe, accurate, and efficient receiving and stocking of inbound freight.

Greet and acknowledge all customers in a friendly, professional manner and provide quick,

responsive customer service. Operate store equipment. Interpret price tag and UPC

information. Move throughout all areas of the store; sales floor, receiving, register areas,

lawn and garden, including the outside perimeter of the store. Ability to work in both

inside and outside. Move large, bulky and/or heavy merchandise

SEAR’S LOGISTIC SERVICES DENVER, CO. JUNE 1998 – NOVEMBER 2000 FORKLIFT DRIVER

/ MATERIAL HANDLER / CLAMP DRIVER / MAINTENCE

Responsible for the expedient and accurate handling of merchandise into and out of the

warehouse facility. Unloading and stocking of incoming merchandise, loading of outbound

trailer, checking, verifying, & auditing of merchandise as received and identifying,

separating, labeling of merchandise to enable relocation to appropriate area within the

Distribution Center

PSA CALL CENTER DENVER, CO. FEBURARY 1998 – JUNE 1998 SURVEY TAKER

Take survey’s over the phone

PERFORMANCE AUTO KANSAS CITY, KS JANUARY 1993 – FEBURARY 1998

Fixed cars that are damaged due to accidents. Gave estimates to insurance companies

regarding body damage to vehicles. Routine maintance. Maintain vehicle fluid levels,

rotate of tires, and maintain brakes and batteries.

WENDY’S / TACO BELL / FEZELI’S / SUBWAY SANDWICHES PRAIRIE VILLAGE, KS AUGUST

1987 – DECEMBER 1992 CREW MEMBER

Make fries and nuggets, flip burgers, make sandwiches, operate both front register and

drive thru, clean the kitchen. Stock the stations, unload trucks, wash dishes, handle cash

FORREST UNITED SUPERMARKET KANSAS CITY, KS MARCH 1985 – JANUARY 1987

STOCKER / CASHIER

Work a cash register. Rings up customer purchases, and takes money (or other forms of

payment), while providing adequate change as needed. Maintain the cash drawer in a

certain condition. Responsible for receiving new merchandise and goods, and price the

merchandise according to supervisors' requests. Checking store's inventory, retrieving

items from stockrooms, and placing orders for new merchandise.

Education

WASHINGTON HIGH SCHOOL– KANSAS CITY, KS.

MAY 1987

Skills

FORKLIFT, HEAVY MACHINERY, MAINTENANCE, JANITOR, ORDER PICKING, STOCKING, AUTOMOBILE

REPAIR

CASHIER, RECEIVING AND PRICING FOR GOODS

COMPUTER, SELLING, EMAIL, FAX, CALL CENTER, CUSTOMER SERVICE,

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