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Customer Service Manager

Location:
United States
Posted:
June 09, 2014

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Resume:

D iyona Ter rell

**** ********* ******

Dunwoody, GA 30034

D acehu1@r.postjobfree.com

678-***-****

Seeking position as a …

Corporate Recruiter

Core Strengths

• Creatively resourceful, f lexible and possess a strong work ethic

• Able to source candidates in various ways i.e. Careerbuilder.com,

L inkedIn, Monster and other job boards

• Knowledgeable of State and Federal Employment Law

• Implemented behavior based in terviews

• Motivated positively by time sensitive situations

• Strong ability to stay organized & to priori tize

• Developed strong partnerships with hiring manager to ensure

satisfaction with placements

• Able to interact with Executives and Senior Management

• Devoted to sourcing the highest quality of candidates

• Exceptional verbal & wri t ten communication skills

E mployment H istory

12/12-Present Lead Trade Recruiter T rue Blue (CLP) Roswell,

Georgia

• Recruit for various positions from exempt to non exempt for customer

to include but not limi ted to: Wayne J Griffith, McDean, Helix etc

• Responsible for implementing cost effective recrui tment functions

i ncluding locating and visiting outside centers, cold calling resumes

f rom various job boards

• Ini tiate process improvement to recruitment and selection by analyzing

current process, t rends and recommend improvements to obtain

g reater efficiency, quality and customer satisfaction

• Maintain network of contacts to help identify and source qualified

candidates.

• Handle up to 50 open orders at once prioritizing them by order of

i mportance

• Execute local recruitment programs and provide information about the

Company and i ts opportunities.

• Write and place job advertising in various media.

• Coordinate participation in, set up display, and work at job fairs.

• Maintain contacts with schools, alumni groups, and other public

organizations to find and attract applicants.

• Make public presentations at schools, organizations, and job fairs

regarding the organization and opportunities.

• U tilize various job boards such as: CareerBuilder, Indeed, Monster,

and LinkedIn

• Complete all phases of the Field Employee Hi r ing Process

• Process customer orders by assigning field employees to customer sites

02/09-12/12 Customer Service Rep. True Blue (Labor ready) Hapeville,

Georgia

• Recruited for job orders for various positions such as Packer, Unloader,

Housekeeper, Customer Service,General Labor etc

• Operated the creation of a recruiting and in terview planning for each

open

• Efficiently and effectively fill open positions.

• Conducted follow-up with managers to determine the effectiveness of

recruiting plans

• Developed a pool of qualified candidates in advance of need.

• Researched and recommended new sources for active and passive

candidate recruiting.

• Provided on demand staffing solution

• Post openings in newspapers, with professional organizations and

other appropriate venues

09/08-02/09 C lient Service Rep Horizon Staffing Chamblee, Georgia

• Created job descriptions for various industries such as Food

M anufactures, Finance, Healthcare, and IT

• Operated the creation of a recruiting and in terview planning for each

open position.

• Efficiently and effectively fill open positions.

• Conducted follow-up with managers to determine the effectiveness of

recruiting plans

• Developed a pool of qualified candidates in advance of need.

• Researched and recommended new sources for active and passive

candidate recruiting.

• Build networks to find qualified passive candidates.

• Post openings in newspapers, with professional organizations and

other appropriate venues

• U tilized the In ternet for recruitment.

• Enter payroll hours weekly

11/07-08/08 Job Developer L anmarc Group Decatur, Georgia

• Worked closely with each t rainee to ensure that everyone acquires

employment

• Continued to provide intensive employment referral and support for

p rogram t rainees during their employment for up to one complete year.

• M aintained all t rainee resume and cover letter files.

• Monitored t rainees for prompt reporting to all scheduled job

i nterviews.

• A ttended job fairs and networking affairs as needed.

• Developed new and maintain on-going job development relationships

w ith small businesses and corporations.

• Designed Career Development class curriculum and instruct weekly

workshop.

03/04-07/07 S taffing Manager Snelling Staffing Decatur, Georgia

• Developed new clients landing 3-4 accounts a month which led to a

consistent average of 10-12 job orders produced and filled on a weekly

basis.

• Used various methods to locate and retain exceptional candidates.

• Entertain clients to gain referral contact information for new business

i nternally and prospective clients

• Create data forms for Purchase Order production, weekly employee payroll

i nvoicing and create monthly billing for all background and drug test

screening.

• Personalize phone screens and face to face interview style to the unique

personality and characteristic of the client and their business

environment.

E ducation

DeVry University-June, 2007 BS- Business Administration/Human Resource



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