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Customer Service Manager

Location:
Fresh Meadows, NY
Posted:
June 09, 2014

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Resume:

Galina Polakov

***-** **** ***

Holliswood, NY **423

(H) 718-***-**** (Cell) 516-***-****

acehtp@r.postjobfree.com

Employment History:

UNITED SIGNS AND AWNINGS INC

Office Manager

*/**-*/**

. Responsible for all office administration duties for a sign and

awnings company.

. Administering accounts receivable/payable, closing monthly

accounts and reconciling with bank statement.

. Payroll administration for company staff.

. Management of company diary; booking on site visits, scheduling

installations and deliveries.

. Customer service and liaison, answering queries, taking messages

and dealing with any problems.

. Supplier management, procurement and purchasing of materials.

. Working with business owner to prepare customer quotes and answer

customer questions.

Liberty Travel, Manhasset, NY

Travel Consultant

4/98 - 9/08

. Planning and booking customer's vacations, quoting prices and

selling vacation packages

. Customer service, answering queries and assisting customers with

vacations plans

. Liasing with airlines, hotels and tour operators to book customer

vacations.

Peter's Telecommunications, New York, NY

Executive Assistant

1990 - 1994

. Responsible for all office work which included answering phones,

bookkeeping and computer work in a one person office

. Develop defense strategies/tactics for potential competitor

attacks on NWNA

Carrel, New York, NY

Front Desk Secretary

1985 - 1989

. Responsible for all office work which included answering phones,

bookkeeping and computer work in a one person office

. Develop defense strategies/tactics for potential competitor

attacks on NWNA

. Evaluate various media and merchandising opportunities

. Manage Network Broadcast and National Print plans for Hoover

. Supervise Senior Media Planner

Technical Skills

Microsoft Word, Excel,

Languages

Fluent in English, Russian and Hebrew

References available upon request



Contact this candidate