Customer Service Manager
Resume:
Tammara McClinton
Roswell, Georgia 30076
acee1e@r.postjobfree.com
Mid-level career professional seeking temp to perm administrative support position with a
growing company
Skills Summary:
• Superior interpersonal and administrative skills
• Extremely organized, self-sufficient, detail oriented, meticulous record keeper
• Ability to multi-task and handle high stress, fast-paced environments
• Proficient in Microsoft Suite- Word, Excel, Oracle, Citrix, Amdoc, ACSR/CSG and Comtrac
Billing systems, Window Path and Psyche Systems
• 8+ years in Management, Legal Assisting, Marketing, Dispatch Communications
• Knowledge of Dictaphone and Transcription Kit for medical or legal documentation needs
Education:
Kent State University
Bachelor of Arts 2001
Major: Criminal Law
Minor: Communications
Professional Experience:
Endochoice
Specimen Accessioning/Medical Transcriptionist (Temp) 08/2013 –
01/2014
*Process client information containing patient demographic, clinical history
and specimens from the gastrointestinal system
*Transcribe specimen/tissue gross descriptions from lab techs to order correct
stains/slides
*Deliver Quest and Dianon files to onsite pathologists to determine immediate diagnosis
for STAT/RUSH clients
*Verify insurance benefit claims for all clients
*Complete Quality Assurance for each client requisition to secure proper charges for
finance department
Comcast
Sales/Marketing Executive 05/2010 - 03/2013
Presented and sold Xfinity products and services to residential customers. Performed
billing analyses and produced cost-effective solutions to maintain current accounts.
Exceeded the company’s goals, by achieving quality standards in meeting my clients’
needs. Acknowledged for achieving excellent financial numbers for risk management and
delinquent accounts.
Tenable Protective Services
Communications/Dispatch Manager 08/2006 – 02/2010
Hired and directed complete staff of dispatchers. Trained all personnel in use of
communication security equipment and software programs. Managed payroll and
schedules. Instructed report writing training courses. Conducted employee evaluations.
Assured an accurate status and location of all law enforcement personnel.
Sears
Loss Prevention Agent 08/2001 – 10/2005
Investigated customer/employee accidents and workers’
compensation claims. Achieved store standards in price accuracy, shrinkage control, cash
management, shipping/receiving procedures, and general store safety. Implemented loss
prevention programs and protected company assets by apprehending shoplifters and
conducting internal investigations using Close Circuit Surveillance Television Systems.
MBNA America Bank
Customer Service/Collections Representative (part-time) 05/1998 – 05/2001
Optimized the customers experience by ensuring timely and high quality responses to
issues and requests.
-After 6 months I was promoted to the Collections Department, where I contacted
customers to settle delinquent accounts.
References:
Terry Macias
Tenable Protective Services
Human Resource Manager
Keith Thompson
Peninsula Police Dept. Officer
Sears Loss Prevention Manager
Monika Wilkins
Comcast Sales Supervisor
acee1e@r.postjobfree.com
Mark Hughes
Endochoice Pathology Manager
Transcripts available upon request
Contact this candidate