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Accounting and Customer Relations Manager

Location:
Durham, NC
Posted:
May 28, 2014

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Resume:

REBECCA BREWER ARENDT

**** **** ****** *****, ******, NC 27712, USA (C) +1-706-***-**** acebtg@r.postjobfree.com

Professional Summary

Experienced, detail oriented accounting professional, highly accustom to a fast paced environment requiring

superb multi-tasking skills, seeking a challenging career with a company that values hard work and ethical

business practices.

S kills

• Customer service-oriented

• Effective leadership

• Complex problem solving

• Budget development and P & L Analysis

• Payroll and corporate tax filing experience

• Excellent attention to detail

• Exceptional interpersonal communication

• Consistently meet goals

• Organized Project management

Work H istory

Operations Manager 7/2013-P resent

Combustion Cycles - Durham, NC

• Responsible for developing and maintaining relationships with clients as the primary point of contact

for business

• Responsible for ensuring maximum efficiency through analyzing processes and developing standard

operating procedures

• Responsible for staff t raining of data management software and performing routine maintenance

f unctions

• Responsible for all daily accounting functions, payroll processing, bank and credit card reconciliations,

and periodic reporting to local, state, and federal tax authority

• Act as a liaison between vendors and consumers for parts acquisitions and claims processing

• Fiduciary responsibilities include cash handling on site, check writing privileges, and nightly off site

deposits

General Manager, Dealer P r incipal, CFO, and Vice P resident 05/2003 to 07/2013

H onda & Suzuki of Rome – Rome, GA

• Responsible for day to day operations and decisions

• Responsible for forecasting and reordering vehicles from OEMs

• Responsible for coordinating and conducting meetings with department heads and full staff

• Responsible for creating and maintaining annual budgets

• Analyzing financial reports and presenting to the Board of Directors

• Establishing and ensuring highest client service standards are set forth and followed by entire staff

• Creating market and customer-specific marketing solutions including event planning and coordination

• Fostering an environment encouraging continual professional and personal development

I n terim Pa rts and Service Manager 03/2003 to 09/2003

Honda & Suzuki of Rome – Rome, GA

• Taking ownership over team productivity

• Establishing efficiency standards

• Managing work f low to exceed quality service goals

• Ensuring all technicians t raining was up to date

• Increasing customer satisfaction as evidenced through CSI scorecards

• Implementing a personalized in house follow up system

• Continuously improving processes and procedures to increase profits

• Implementing innovative processes to improve customer communications

Cont roller and Chief Financial Officer 03/2000 to 05/2003

Honda & Suzuki of Rome – Rome, GA

• Proficiency with QuickBooks, Sage Software, and ADP Light speed

• Performing complex accounting functions

• Performing bank and credit card reconciliations

• Preparing periodic tax reports for payroll, sales, and corporate taxes

• Ensuring timely filings and payments to tax authorities and vendors

• Training staff on accounting software including updates regarding updates

• Reviewing data entries for accuracy and financial reports for inconsistencies

• Preparing reports for presentation to Board of Directors

• Creating budgets based on analysis of past t rends and forecasting future market t rends

Administrative Assistant 01/1998 to 03/2000

H onda & Suzuki of Rome – Rome, GA

• Performing basic accounting duties including data entry, A/R, A/P, and bill payments

• Providing support to upper management including the President and Vice President

• Maintaining a well-organized reception area

• Maintaining accurate records for daily transactions and filing hard copies properly

• Answering and directing phone calls on 3 phone lines for 5 departments and properly routing calls

• Ensuring all clients are properly greeted and directing to appropriate personnel to handle requests

• Operating cash register, taking payments, and providing change and receipts to clients

• Preparing paperwork for major unit sales for financial institutions and tax authority

P rofessional References

David Martinez, Materials Manager-US Market at Star Publishing, 404-***-****

Eddie Har ris, Master Technician at Honda & Suzuki of Rome, 706-***-****

Richard Mills, Senior Director of Operations at Harsco Corporation, 770-***-****

Tom Edleston, Dealer Account Manager at Simple Part, 407-***-****

Mid Allen, United States Army and owner of Uncle Mid's Pro Shop, 706-***-****

Amy Loflin, Administrative Assistant at Honda & Suzuki of Rome, 706-***-****

Tracy Stewart, General Manager at Honda & Suzuki of Rome, 706-***-****

Affiliations

Member of Georgia Automobile Dealers Association (GADA)

Member of National Federation of Independent Businesses (NFIB)

Member of National Association of Professional Women (NAPW)

Member of Who's Who of Small Businesses

Member of Rome, GA Chamber of Commerce

Member of Real Estate Staging Association of North Georgia (RESA)



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