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Customer Service Human Resources

Location:
United States
Posted:
May 27, 2014

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Resume:

Amy M. Taylor

615-***-****

acebkf@r.postjobfree.com

EDUCATION University of Tennessee

Knoxville, Tennessee

Bachelor's Degree in Sociology

EXPERIENCE

XMi Human Resource Solutions

**/** - 06/14

HR Generalist-PEO

Nashville, Tennessee

. Responsible for all Human Resource duties of an XMi client company

with locations in Franklin, TN, Columbus, OH and Middletown, OH.

. Effectively handled recruiting, hiring processes, new employee

onboarding, terminations, benefit management, payroll (ADP)

management, employee relations, investigations, safety and Worker's

Compensation processes, and client specific trainings.

. Administered Leaves of Absence, Short and Long Term Disability.

. Responsible for assisting in the revision and updating of the company

handbook and administered the roll out to employees.

. Handled Performance Review and Merit Increase process.

. Assist Ex-pats with needs as required.

. Performed wage and compensation analysis and review.

. Advised and assisted the client company management team on employee

relations issues.

. Maintained OSHA 300 log and posting requirements.

. Proficient in all Microsoft Office systems.

Aerotek Inc. (Aviation Staffing Division)

12/12 - 05/12

On-Premise HR Manager for Aerotek Client, Embraer Aircraft Maintenance

Services

Nashville, Tennessee

. Responsible for the overall account management at Embraer to include

supervision of the team assembled to service the account.

. Effectively communicated with 100+ contractors on-site, potential

contractors, client contacts and internal Aerotek contacts.

. Lead contractor new-hire orientation and site specific training.

. Maintained and managed contractor work force according to client

specifics including discipline, attendance monitoring and exit

interviews.

. Followed injury reporting protocol and Worker's Compensation

guidelines by communicating with the appropriate internal contact and

the local medical facility that provides post-accident care.

. Prepared client specific reports on an ad hoc basis or as required by

Service Agreement. Met with client to discuss and review reports.

. Perform all necessary screenings to ensure contractors met open

position qualifications. ( i.e. interviews, reference checks, skills

testing, background checks, drug screenings, etc

. Performed day to day maintenance of account to include assisting

contractors with benefits sign up, all new hire paperwork submittal,

FAA and DOT compliance, per diem qualification, conflict resolution

and all Human Resources related issues.

. Maintained proper documentation of daily activities in Aerotek

Recruiter Work System. Proficient in all Microsoft Office systems.

. Effectively prepared and submitted all contractor timesheets and

payroll on a weekly basis.

Tractor Supply Company

10/11 - 05/12

Benefits Specialist (Leave of Absence, Disability and Life Insurance Focus)

Nashville, Tennessee

. Responsible for supervision of two non-exempt benefits coordinators

for effective application of the company's leave of absence policies

and operation of employee benefit plans and programs.

. Served as primary supervisory contact for phone, email and mail

communications with team members and management regarding leaves of

absence, short and long term disability, life insurance claims, and

worker's compensation.

. Demonstrated strong leadership, interpersonal, analytical, problem

solving, communication, organizational, and multi-tasking skills

related to leaves of absence for 16,000 employees.

. Applied knowledge of FMLA law, ADAAA, Worker's Compensation and other

legal requirements as they pertain to leaves of absence.

. Assisted Director of Benefits in ongoing development and improvement

of company leaves of absence policies and procedures.

. Daily use of Kronos Timekeeping System, ADP Enterprise HRIS, all

Microsoft Office systems.

. Initiated and monitored the payment of extended sick pay benefits for

Team Members on leave of absence.

. Worked closely with Employee Relations in adhering to ADAAA

accommodation policies and laws.

. Worked in a cross-functional team environment with the benefits,

payroll, employee relations, and risk management departments.

Communications Test Design Incorporated

05/06 - 06/11

Human Resources Coordinator/ Manager

Nashville, Tennessee

. Responsible for all Human Resources duties in a manufacturing

environment; including benefits, employee relations, worker's

compensation, disciplinary processes, recruiting and interviewing, new

hire orientation, enforcing personnel policies, record keeping of all

confidential information and safety compliance.

. Manages and monitors all FMLA, Short-Term and Long-Term leaves of

absence.

. Daily use of Kronos Timekeeping System, Microsoft Word, Outlook,

Excel, PowerPoint, Company Internet, and Oracle Purchasing System.

. Responsible for hiring and all duties associated with 50-100 temporary

employees

. Taken on all purchasing duties after company layoff. Proficient in

Oracle Purchasing system

. Responsible for planning and coordinating all company social events

. Member of Safety Committee and Employee Activities Committee

. Provides all administrative support to Branch Manager and other

executive management

. Answers and routes all incoming telephone calls for 240 employee

branch

. Coordinates all travel arrangements and department meetings for

executive management

Fifth Third Bank

11/04-07/05

Commercial Accounts Coordinator

Nashville, Tennessee

. Provided administrative support to executive loan officers.

. Served as a contact for customers and participating banks for

administrative details.

. Resolved problems of varying complexity.

. Performed research needed to resolve customer problems in a timely

manner.

. Worked closely with other members of the department to insure

exceptional customer service is being provided to the client base.

. Served as a back up to other department coordinators.

. Coordinated loan support for managers and officers.

. Ensured loans are booked correctly on the AFS system and collateral is

forwarded to the appropriate department.

. Processed paperwork for new loans and loan renewals, including wire

and account transfers.

. Required to make customer visits for product implementation, closings,

problem resolution and expedition of urgent requests.

. Completed all expense reporting and submitting via the Internet.

. Coordinated all travel arrangements and department meetings for senior

level executives.

Union Planters Bank

04 / 03 - 11/04

Large Corporate Lending and Commercial Real

Estate Lending Sales/Accounts Coordinator

Nashville, Tennessee

. Provide all administrative support to loan officers.

. Serve as liaison between clients and loan officers.

. Work closely with credit department in implementing and processing new

loans.

. Proficient in wire transfers, account setup, and loan exception

checklists.

. Daily problem solving and customer assistance.

. Proficient in Outlook, Excel, Microsoft Word, PowerPoint, and

Internet.

ADDITIONAL INFORMATION

Communications Test Design Inc.

. Received Star Service Award

Fifth Third Bank

. Received "W.O.W." Award for going above and beyond in large corporate

lending and commercial real estate departments



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