TAYHA L. HOSTETLER

**** ********* *****

Carlsbad, California

760-***-****

acebef@r.postjobfree.com

DIRECTOR OF OPERATIONS

An experienced leader, with expertise in sales, operations, human capital

management, business processes, and marketing. Experience includes the

formulation and implementation of comprehensive programs in training and

development, the development and production of Customer Mania! video for

national distribution, and handling of sensitive employee concerns. Held

full P&L responsibilities, internal audits, performance management,

training and development, benefits, wage and salary administration, and

succession planning, currently seeking new challenges.

. Forecasts future sales volumes to maximize profits.

. Utilizes "big-picture" thinking and decisive leadership strengths.

. Recognized for leadership, motivation and strong commitment to

maintain high levels of operational improvements to meet

organizational objectives.

ADMINISTRATIVE EXPERTISE, QUALIFICATIONS AND SKILLS

. Policy Development and Implementation

. Continued Process Improvement

. Program Development

. Coaching, Training and Mentoring

. Succession Planning

. Total Quality Management

. Performance Management

. Staff Development and Training

. Change Agent

. Strategic Planning

PROFESSIONAL EXPERIENCE

RUBIO'S MEXICAN GRILL, San Diego, California

Director of Operations, 2009-2014

. Responsible for 75 restaurants in San Diego, Orange County and Los

Angeles markets.

. Partnered with leadership team to build brand.

. Developed and communicated short- and long-term business plans.

. Developed and implemented operational policies and procedures.

. Directed capital expenditure and asset redeployment activities.

. Mentored, developed and promoted five GMs to DMs.

. Advanced from GM to DM.

SEARS, San Diego, California

General Manager, 2006-2008

. Responsible for over 250 employees and $50 million in annual sales for

Sears unit in San Diego.

. Provided direct leadership for operations manager, HR manager, loss-

prevention manager and automotive manager.

. Recruited and developed new operations manager to lead six department

heads in operations business unit.

. Improved HR processes with recruiting, training, benefits and

compliance by reorganizing HR department.

. Redesigned automotive department to provide service equal to car

dealership expectations. Improved profitability to top 10% for

automotive business unit.

. Instituted balanced scorecard that led to increased sales and profit

through improved customer service.

TACO BELL, San Diego, California

District Manager, 2004-2006

. Provided leadership for six Taco Bell restaurants, with annual revenue

of over $10,000,000 in San Diego market.

. Conducted turnaround in challenged market, quickly improving operations

and sales.

. Represented market at Women in Food Service Forum.

. Promoted three leaders to general manager in 14 months.

. Improved CHAMPS scores in market from "on target" to "above target."

PIZZA HUT, San Diego, California

Director of Operations, 1988-2004

. Responsible for 65 Pizza Hut restaurants in San Diego and Inland Empire

markets, with annual sales of over $75,000,000.

. Provided reasonable assurance that company's assets were properly

safeguarded and that data was accurate and reliable.

. Accountable for seven area managers.

. Led implementation of corporate and internally developed tools to

increase market share.

. Trained managers in overall skill set to include organizational and

time-management skills, interpretation of P&L statements, and labor and

sales control.

. Won YUM! Award for operational excellence for district in California

market.

. Held multiple positions within company and franchise.

EDUCATION

UNIVERSITY OF PHOENIX

B.A., Business Administration (summa cum laude)

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