Lisa Drzik

**** ***** ***** ******.

Tampa, FL. *3634

(C) 813-***-****

acebe4@r.postjobfree.com

Summary

A dynamic management professional with over fifteen years of leadership experience. I am highly organized, with a keen sense for details. Recognized for exhibiting strong verbal and written communication skills, ability to multi-task, problem solve and analyze data; which have enabled me to deal effectively in high demand work environments and to leverage my skills for continued career development. My areas of expertise include; all facets of collections, recovery, call center management and leadership development.

Professional Experience

JPMorgan Chase - Collection Manager (Home Equity) – Tampa, FL 11-2006 - 2-2014

Assisted in the establishment and start up with site manager of the Home Equity unit

Worked closely with recruiters to coordinate hiring/staffing unit for 225 FTE

Reviewed and analyzed performance metrics, implemented feedback and improvement processes

Direct responsibility for collecting $100 Million plus portfolio per month

Responsible for the day-to-day management of 8-25 back end manual ownership collectors

Coordinated and facilitated training workshops to increase collector productivity

Developed and implemented dialer strategies for Home Equity line of business

Prepared /Delivered monthly and annual reviews

Implemented in-house Due Diligence standards

Assisted with updating and writing procedures for audit preparation

Facilitated monthly projector meetings reviewing accounts for multiple teams in the division

Facilitated skip tracing workshops to train collectors in various skip techniques

Testing for several project system enhancements, ER and Lenderlive

Assisted staff with Loss Mitigation workouts.

GTE Federal Credit Union – Recovery Manager –Tampa, FL 03-1999 – 07-2003

Responsible for the day-to-day management of 8-12 collectors and 2 recovery agents

Negotiated and approved settlements on charged-off loans

Assisted outside counsel with replevin’s and garnishments

Responsible for all collection training classes

Assisted management with process improvement’s and departmental guidelines

Liaison between risk management, bankruptcy and fraud/loss departments

Chase Auto Finance - Collections Supervisor 01-1996 – 03-1999

Developed in-house skip tracing unit

Responsible for managing schedule adherence for the team via workforce management

Managed staffing levels to business plan

Hired, trained and developed new hires

Managed team’s quality through the automated application - Witness / NICE

Created performance tracking and analysis for staff

Performed Quality Assurance for Repossession Agents to ensure compliance for required documentation

Developed and implemented dialer strategies for Auto Collections line of business

Received Super Star award for excellence 1997

Educational Experience

B/A degree – Criminology

St.Leo’s College. St.Leo FL.

Business Training

Microsoft Office Excel / Word / Outlook

Avaya / Telephony/Dialer

Nice/Witness

Skiptracing Tools - Innovis/Accurint/Lexis Nexis

Early Resolution

LenderLive

Workforce Management / ESP

UAT Testing

People Soft

Share Point

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