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Customer Service Assistant

Location:
Canada
Posted:
May 25, 2014

Contact this candidate

Resume:

SHAHBANO BHATTI

**** ****** ****** **

Vancouver, BC

Email: aceacg@r.postjobfree.com

Tel: 778-***-****

Work Experience

Events Coordinator American College of Dubai 2011

. Organized various events with efficiency and managed it in within the

budget.

. Demonstrated leadership and team work by managing the group of people

to do assigned tasks.

. Work with deadlines to achieve targets.

Student Caller UBC Alumni Call Center

2012- 2013

. Developed Communication skills to promote giving to UBC for charitable

causes

. Persuade and encourage alumni to donate over a 5 minute phone call

. Learned teamwork, interpersonal & administration skills

Cultural Assistant UBC Continuing Studies

May 2012-Aug 2012

. Developed office skills by doing data entry

. Helped organize social outings for groups of 20-25 students

. Helped with research work for specific projects

Project Assistant UBC Counselling Services

Sep 2012- April 2013

. Helped with developing outreach material for various counseling

campaigns

. Organized and managed outreach events at UBC

. Developed writing skills through blog postings and writing articles

. Developed administrative skills through updating inventory file

clerking.

Treasurer - UTSAV Indian Students Association UBC May 2012-April

2013

. Managed UTSAV funds for all the events ($2500)

. Organized the various events within the budget and made a profit of

$1000

. Act as a liaison for the finance commission of UBC

. Managed A/P and the financial reports of the club

President- UTSAV Indian Students Association UBC May

2013-April 2014

. Organizing large-scale (300 people) cultural events

. Act as a liaison between the AMS and the club

. Attracting possible sponsor and getting sponsorship for the club

. Leading the club executive team to achieve goals

Shift Supervisor

May 2103- Present

. Keep track of inventory and update supplies

. Organize work schedules and manage part-time employees hours

. Provide excellent customer service

. Demonstrate leadership by assigning tasks to employees

Volunteer Experience

Kerrisdale Community Center- Intern

2011-Present

. Interview people and write articles for the KCC community newsletter.

. Manage and promote various events at KCC through video blogs

Canadian Cancer Society,

Volunteer Driver Program-Office Dispatcher

2011-Present

. Responsible for booking drivers for clients going for cancer

treatments.

. Exercising precise judgment to make use of limited drivers for most

number of clients.

Volunteer: Thrive UBC 2011

. Responsible for setting up for the event.

. Managed a booth and provided information about activities going on.

MSA Eid party Organizer 2011

. Registered guests and managed the information desk.

. Helped with managing the catering services and in the child minding

room.

Highlights of Qualifications

. Accomplished student and scholarship recipient

. Success orientated with high energy and positive attitude

. Skilled in organizing events and fairs

. Meticulous organization skills

. Ability to manage priorities and meet deadlines

. Computer Skills : Microsoft Office (Word, Excel, PowerPoint)

Technical Skills and Knowledge

. Understanding Social cognition gained through coursework.

. Gained good inter-personal communication through research and

analysis for school projects.

. Knowledge of statistical software.

. Fluent in English, Urdu, Hindi, Punjabi

Education

Bachelor of Arts September 2011 - May 2014

Major in Psychology, Minor in Commerce

University of British Columbia

. Coursework includes: Social Psychology, Sociology, Analysis of

Behavioral Data, Business statistics, Global Economics, Strategic

Thinking, Intermediate and Management Accounting.

Academic Average: GPA 3.72

Awards and Achievements

UBC Presidents Entrance Scholarship

September 2011

Award for academic merit in the Faculty of Arts

ACD Presidents List Certificate

January 2011 - April 2011

Award for students with a GPA of 3.5 or over.

ACD Deans List Certificate September 2010

- December 2010

Award for students with a GPA of 3.8 or over.

ACD Deans List Certificate May

2010 - August 2010

Award for students with a GPA of 3.8 or over



Contact this candidate