Customer Service Sales
Resume:
Anthony G. Nicolosi
**** *. ******** ***. #** Las Vegas, Nevada 89119
***********@*****.*** 702-***-****
MANAGEMENT Business Management & Sales Experience
Experienced & Decisive
Core Competencies
Team & Goal Orientated
Excellent Communication
Sales & Marketing • Risk Management • Property Management • Strategic Planning •
Education & Motivation
Client Relations • Market Trends Forecasting • Negotiation • New Business
Development • Team Leadership • Communications • Hospitality Management • Budget
Management • Administrative Management • Public Relations • Customer Service •
SALES
Inventory Management • Maintenance Management • Vendor Management • Personnel
Professional & Pleasant
Management • Education/Training • Government Relations • Accounting AR/AP
#1 Customer Service
Marketing Management
Endless Follow Up
Hospitality & Property Management Experience
Management leadership demonstrating excellence in sales growth, customer satisfaction,
EDUCATION and operations management. Skilled at negotiation of lease contracts, inventory
management and maintenance, personnel management and customer service. Competent
Masters in Education at establishing process improvements, advancing performance levels and driving
University of Phoenix company objectives.
Bachelor of Arts Camreid, LLC, Las Vegas, NV 2009-Present
Brooks Institute of District Manager 450+ Units,
Photography Commercial/Residential Rental Units
Nevada Towers, LLC, Las Vegas, NV 2003-2009
Resident Property Manager 220+ Units
TECHNICAL
Travelodge LAX South, El Segundo, CA 2000-2003
Computer Proficient
Assistant Hotel Property Manager 100+ Rooms
Word, Excel &
PowerPoint
Internet/Website Savvy
Insurance Sales, Marketing & Management
Detailed Bookkeeping
Performance-driven, self-motivated, and innovative insurance professional with proven
track record of success. Established high-profile relationships and executed successful
Personal Interests
personal and commercial property, casualty insurance strategies and training. Exceeded
corporate objectives while emphasizing and improving organizational efficiency and
Animal Rescue, Writing,
productivity.
Horseback Riding and
Classic Car Restoration
MFC&V Insurance, Inc., Santa Barbara, CA 1990-2000
Personal Lines Insurance Manager
References
Personal and Commercial Insurance Sales Executive
Upon Request
Robert F. Driver Company, Inc., San Diego, CA 1984-1990
Commercial Lines Insurance Account Manager, Sales
Job Duties
Upon Request
JOB DUTIES
Hospitality * Apartment Communities * Commercial Retail Centers
Management Las Vegas Area Supervision: Four 90+ unit residential communities & four retail
•
strip centers, including ongoing advisement on future capital improvements to maximize revenue
Management On Site: 220 Las Vegas Inner City residential units in three complexes.
•
Sales/Marketing:
•
o Initiated sales promotion activities & competitive pricing strategies
o Provided continuous Orientation/Training and goals for employees
o Negotiated and approved lease contracts to fit customer needs
Financial/Budget:
•
o Adhered to Company’s good business practice policies and all governing entities,
including:
Payroll
Accounting – review/approved AR/AP matters
Monitor Company profitability by preparing monthly budget variance reports or
audits
Risk management/loss prevention: Provided quality control for company policies, goals &
•
objectives
Operations:
•
o Reviewed operational reports to ensure adherence to all applicable laws & Company
policies
o Inspected premises & supporting facility properties & troubleshoot to maximize service,
efficiency & productivity
o Maintained optimal security policies to comply with Company, State & Federal safety &
environmental codes & policies
o Coordinated staff for resolution of maintenance issues (ex: electrical, plumbing, etc.)
o Interfaced with legal staff & local government agencies for tenant evictions & related
tenant issues
Human Resources
•
o Recruited/hired community managers, maintenance & housekeeping personnel
o Provided regular Orientation/Training & sales motivation techniques
o Administered safety and insurance plans
o Resolved personnel issues
Insurance * Sales * Customer Service * Management
Management: Personal Lines Manager for four offices in the Tri-County areas of Ventura, Santa
•
Barbara & San Luis Obispo, California
Sales/Marketing:
•
o Assessed marketing potential of new & existing companies
o Consulted with department heads to plan advertising services and to secure information
on customer specifications
o Directed/coordinated activities involving sales of policy products
o Determined customer needs in personal/small and medium-to-large business owner
packages
Financial/Budget:
•
o Directed, coordinated and reviewed activities in sales, service, accounting and
recordkeeping
o Prepared budgets and approved budget expenditures
o Reviewed operational records and reports to project sales, and determine profitability
Risk management/loss prevention:
•
o Evaluated product quality for sales activities
o Ensured compliance with regulations and procedures as per Company policy and the
insurance companies represented
o Worked with underwriters to amend policies, where necessary, in order to meet client
demand
Operations:
•
o Planned/directed staffing, training and performance evaluations to develop and control
sales/service programs
o Monitored customer preferences to determine focus of sales efforts
o Advised clients or customers, assign work to staff or employees
o Coordinated staff or activities in a clerical support setting
Human Resources:
•
o Recruited/hired Producers, Account Executives/Managers, Customer Service agents,
Technical Assistants & Data Entry clerks
o Provided regular Orientation/Training
o Administered safety and insurance plans
o Evaluated performance of employees or contracted personnel
o Resolved personnel issues
Contact this candidate