Customer Service Data Entry

Felicia M. Jones, B.S.

***** ***********

Houston, Texas

Phn.: 281-***-****

Other: 713-***-****

OBJECTIVE

To obtain an administrative/clerical position, in which my customer care,

secretarial and general office skills will contribute to the utmost

efficiency and productivity of the company.

EDUCATION

University of Houston Downtown

Graduated May 1999

Bachelor of Science of Social Science

Overall GPA: 2.5

Member of Pass Peer Educators, 1998-1999

HONORS

Dean's List at Houston Community College, 1995

WORK EXPERIENCE:

August 2006 - May 2014

Brookdale Home Health & Hospice Houston, Texas

Intake/Scheduler $14.56/hr

Assisted in and completed the intake process of all Home Health and Hospice

patients, as well as set up all patient schedules for the clinical staff.

Maintained positive relationships and rapport with co-workers, residents,

family members and community personnel. Adhered to communication and

accountability guidelines established by local and regional administration.

Conducted and/or assisted with special projects as requested by the

Regional Director and other Brookdale Senior Living and ISC managers.

Innovative Senior Care Houston, Texas

Business Office Associate $12.00/hr

Administration of clerical duties, along with therapy billing entry,

payroll entry, proper filing of payroll and billing documentation according

to ISC business office policies and procedures, while ensuring accuracy of

data entry in accordance with daily, weekly and monthly reconciliation

procedures.

January 2000-August 2006

Stewart's Appraisal Service Houston, Texas

Secretary/Office Manager $12.00/hr.

Administration of all secretarial and clerical duties including: answered

the telephones, typing, assigning all appraisal requests to staff

appraisers, coordinated travel arrangements for president of the company,

writing, composing and editing correspondence, memos, letters and

commercial appraisal reports, as well as inventory of office supplies.

Maintained appraisal logbook. Administered accounting duties, prepared and

submit tax forms, as well as maintain accounts payables and receivables.

Maintained data entry into appraisal database. Assisted the president of

the National Society of Real Estate Appraisers in maintaining NSREA files

and correspondence.

SKILLS

*Typing 70-85 WPM

*Microsoft Office Suite

*CareMEDX Software (Medical data entry)

*KRONOS Software (Payroll)

*Mapping Software

*Customer Service

*Intake Scheduling (HCHB - Homecare Homebase)

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