Customer Service Sales

T homas W. McNeely

**** ***** **, ***********, ** 30506

(Cell) 678-***-****

(Home) 678-***-****

***********@*****.***

Professional Profile

Optical Networking expert with extensive customer-facing, field, and management experience and both a

start-up and large company background.

• •

Software-Defined Networking (SDN) Creation and Delivery of Customer-Facing

• Sales and Technical Presentations

DWDM Optical Networks

•

• Preparation and Delivery of Technical

SONET, SDH Optical Protocols

• T raining Materials and Classes

1/10 GbE and Fibre Channel Optical

• Product Documentation Generation

T ransport

•

• Field Installation and Maintenance

Optical Network Design and Modeling

•

• Technical Support

RFP and Proposal Generation

•

• Product Development

Personnel and Team Management

•

• Lab Trials

Project Management

•

• Veteran Traveler

Development of Processes and Procedures

Professional Experience

Vello Systems, Menlo Park, CA

Manager, Systems Engineering

July 2009 – April 2014

Achievements:

• Founding Employee of Vello Systems out of OpVista

• Designed more than 100 optical networks for customers worldwide, including low-latency

H FT networks for New York financial firms, SDN-enabled Data Center interconnections

for Fortune 500 companies, Cable MSO optical transport networks, and high-availability

carrier networks

• Provided technical presentations to more than 50 potential and existing customers

• Co-developed two optical modeling tools – a first-generation Excel-based modeling tool

developed in-house, and a comprehensive graphical web-based network design and

simulator tool with integration into the VELLOS SDN platform

• Provided Field and Sales-level input on design of a new SDN-based optical platform

• Developed new standard models to simplify network design options

• Developed Vello’s network modeling training package on elements of optical design

Responsibilities:

• Managing worldwide Sales/Systems Engineering resources

• Collaboration on and approval of all network designs and proposals

• Project manager for development of a web-based optical network modeling and design tool

• Developing and delivering customer technical sales presentations

• Lead technical resource for Systems Engineering

• Maintenance and development of the company’s BOM Tool used to create equipment lists

and pricing for proposals

T homas W. McNeely • 678-***-****• ***********@*****.*** Page 2

• Mentoring and Training of new Systems Engineers

• Backup for Technical Support and Field Engineering

OpVista, I nc, M ilpitas, CA

Senior Sales Engineer

October 2007 – July 2009

Achievements:

• Managed customer relationships accounting for nearly 100% of company revenue at the

t ime (approximately $10M/year)

• Introduced new 40G Muxponder into service and developed the design criteria

• Instituted new coordination procedures with Field Engineering to smooth the transition

between pre- and post-sales responsibilities

Responsibilities:

• Primary Sales Engineer for the company’s largest account bases, two nationwide large

cable providers with 4-5 divisions each, plus numerous smaller accounts

• Customer engagement, presentations, designs, drawings, proposals, technical updates, and

t rials

• Liaison with Project Management and Field Engineering to transition projects from

conceptual to implementation stage

OpVista, I nc, M ilpitas, CA

Lead Field Engineer/Senior Customer Service Engineer

June 2005 – October 2007

Achievements:

• Managed teams of 5-10 engineers and contractors to install large regional networks in

K ansas, Arkansas, New England, Northeast Ohio, Texas, Oklahoma, and South Carolina.

• Installed and commissioned more than 300 network elements

• Developed equipment installation protocols and trained engineers to these new standards

to improve network deployment quality and reliability

Responsibilities:

• Planning and executing installation and maintenance projects within scheduled time

f rames while upholding high customer expectations

• Developing Methods of Procedure (MOPs) detailing actions that will be taken during

i nstallation and maintenance activities

• Creating network documentation and drawings for customer records and technical support

• On-call technical support

• Field training of customer technicians and new engineers

Movaz Networks, Norcross, GA

Senior Customer Service/Systems Engineer

October 2001 – June 2005

Achievements:

• Installed metro and regional networks in the U.S, Europe, Japan, and Taiwan

• Project Managed a large $8M installation project stretching from New York to Virginia

T homas W. McNeely • 678-***-****• ***********@*****.*** Page 3

that took over one year to deploy, directing a team of over 15 engineers and contractors

• Installed and commissioned more than 500 network elements

• Developed in-house system benchmark protocols for staging equipment for final testing

before shipment

• Developed standards for diagramming and documenting network deployments

Responsibilities:

• Pre-staging network elements in the lab for quality control before shipment

• Planning and executing installation and maintenance projects within scheduled time

f rames while upholding high customer expectations

• Developing Methods of Procedure (MOPs) detailing actions that will be taken during

i nstallation and maintenance activities

• Creating network documentation and drawings for customer records and technical support

use

• On-call technical support

• Field training of customer technicians and new engineers

• Lab and field t rials of Movaz equipment

Nortel Networks, Alpharetta, GA

Manager, M a rket Development

June 2000 – October 2001

Achievements:

• Managed an RFP response that won a 30-city metro DWDM deployment for a major

carrier

• Managed an RFP response that won an optical ultra-long haul contract with a major

carrier

• Developed a business case and presentation for ultra-long haul optical transport

• Formulated generic business solution and product tutorial packages on Nortel Networks’

next-generation optical products to educate the sales force

Responsibilities:

• Account Marketing Prime on Request for Proposals (RFPs) responsible for the proposal’s

strategy, pricing, and network vision

• Account Technical Prime to offer technical expertise to the customer and to direct queries

to engineering and network planning as necessary

• Composing technical White Papers and descriptive presentations on specific product

features

• Promoting product design input to satisfy customer needs and requests

• Providing annual account market forecast to Nortel

Nortel Networks, Alpharetta, GA

Senior Systems Engineer

October 1994 – June 2000

Achievements:

• Performed lab t rials and first office deployments on new software releases and products in

customer labs and the field, including OC-3/12 and OC-48 TransportNode products, OC-

192 and OPTera LH 1600 platforms, OPTera Metro 3000 and 5200, and QTera ULH

p latforms

T homas W. McNeely • 678-***-****• ***********@*****.*** Page 4

• Wrote a simplified network commissioning document to ease customer Field installation

• Developed a targeted Field Installation training class for customer’s field technicians

• Provided technical responses for GTE transport RFP that led to establishment as a main

vendor and over $1B in sales.

Responsibilities:

• Primary Systems Engineer supporting the GTE and Genuity accounts

• Account Sales and Marketing technical Prime

• Technical expert on SONET and DWDM optical transport systems

• Support lab t rials and first office applications for new products and software

• Provide technical and product information presentations for customers

Education

Georgia Institute of Technology, Atlanta, GA

M.S. in Electrical Engineering with Specialization in Systems and Controls, Digital Signal Processing,

and Telecommunications; minor in Physics.

June 1994

Furman University, Greenville, SC

B.S. Physics

May 1992

Contact this candidate