Customer Service Sales

Ali.M. Aghdam

****- **** ********** ****, *********** ON, L5B 0G2

(647)529- 6718, a ***********@*****.***

Education

Bachelor of Science in Civil Engineering, 1985 – 1990

Middle East Technical University, Turkey

Skills

Expert with AutoCAD

Experienced with 20- 20 Interior Design Software

Extensive consulting, problem solving and client relations experience

P roven records of working in high demand environment

Customer Service expertise and experience

Demonstrated ability to gain client trust and provide exceptional service leading to increased

repeat and referral business

Employment

Kent Building Supplies, Charlottetown, PE, Canada

Sales Associate, July 2013 – Present

Sale person in Flooring department for 2 months and now in Plumbing department

Answering questions and helping customers to find right materials for the job

Helping contractors and customers to make right decisions

Arvin Sazeh Paya Consulting Engineers Company, Iran

Client Relationship and Quality Control Director, 2003 – 2013

• Prepared comprehensive structural p lans

• Supervised project execution

Supported Sale s by contacting leads and building a relationship

Composed informative correspondence to facilitate complex issues' resolution to clients

Managed more than 20 employees

Monitored construction sites for structural safety

Designed and implemented quality control policies and procedures

Bazyaft Sanat Damavand Company Ltd, Iran

Managing Director/Shareholder, 2004 – 2010

P rovided client support before and after sales as Client Relations Manager

Delivered and assisted with developing of effective written and verbal communication to

appropriate business partners and clients as needed

Designed and produced plastic beverage bottles

Reviewed and consulted on binding contracts, related expenses and registration

Over sighted plan floor instruments and machinery

A li A ghd am P age 2

Shahr & Bonyan Consulting Engineers Company, Iran

Division Manager, 1996 – 2003

P rovided final confirmation and approval of construction p lans and technical documents

Managed five employees directly

P rovided customer service

Managed client relations and sales

Overviewed the hiring and dismissal of personnel and technical employees

Licenses

English Studies (Grade 8) at Holland College, Jan 2013 to Present

*References Available Upon Request

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