Senior Systems Analyst
Resume:
Farmington, Michigan
******@*****.***
1
* *********** ********** ******* ********** Professional
Director Systems Analyst Quality Assurance Management
Dedicated IT management leader with expertise in all facets hardware and
software customizations, re-engineering, telephone and communication
projects. Advanced knowledge in large and complex operations of data center
and office platforms. Skilled in collaborating with all members of the
organization to achieve business and financial objectives. Instrumental in
streamlining and improving processes, enhancing productivity, and
implementing technology solutions that offer security and efficiency in
technology and operational excellence.
Software & Hardware Maintenance Troubleshooting Personnel Management
Project Management Training & Development
High-Level Technical Budget Management Presentation Skills
Proficiency Human Resource Management Solid Communication
Strategic Planning/Analysis
Re-Engineering
Selected Career Highlights
Promoted from QA Analyst to Systems Analyst to Director of IT/Software QA
Manager in 2 years
Setup server database connections for potential customers and consultant
team
Strategic development and implementation of 2 new sell-able products for
the company; A USB "travel" installation and a full Display Solution
Server/network maintenance (Windows 2008 Server R2, Windows 2012) of 18
servers, 6 switches, 5 access points, 60-80 users
Led the successful advancement if an IT build out for a office move
including data/voice wiring, servers, switches, routers in under 2 months
for an office: 70 employees and 33,000 square feet of office
Exceptional completion from a local Exchange server to a hosted Office 365
E1 implementation of 70 employees
Introduced Disaster Recovery Plan for our entire infrastructure, data and
voice
Direct oversight in the project creation of a new sell-able products
involving iDashboards software; successful budget parameters met and large
revenue stream from these new products produced
Management of approximately $3 million annual Information Technology budget
while also saving the company $1.1 million
Core Competencies
Implementation and maintenance of corporate network infrastructure
including: watch-guard firewalls, office-to-office VPN tunnels, network
switches, wireless access points, etc. in three office buildings;
additionally, maintaining connectivity to other field employee locations
Implementation and maintenance of corporate data infrastructure including
Windows servers, MS Exchange, Office 365, anti-virus, and data backup, as
well as VOIP phone system, voice-mail, and Active Directory
Management of up to 200 user workstations, laptops, software licensing,
wireless phones and data cards, domain accounts, email accounts, etc.
Direction and oversight of helpdesk support for all corporate users, field
users, and retail stores, with emphasis on peak seasonal periods, using
remote connection technologies like Citrix GoTo Assist and RDP
Advancement in project cycles through initiation, documentation, planning,
testing, and implementation phase
Professional Career Overview
Independent Contractor for NITS Solutions, Inc. Farmington Hills, MI
Present
Senior Systems Analyst
Systems analyst in collaboration with large clients of NITS Solutions, VW
and Audi
Facilitation of custom data transfer encryption/decryption (Oracle DB, PL-
SQL, Bash/Shell
Scripting)
Exceptional skill in the customization of PDF reporting for CRM (Oracle
Apex, Oracle DB, JS, JQuery)
Custom Report Scheduler (Oracle Apex, Oracle DB, JS, JQuery, HTML,
Bash/Shell Scripting, Linux)
Other skilled and knowledgeable customizations include: Automation QA
scripting (Batch/VB Scripting, AutoIT scripting);
custom Load Testing (JMeter, Linux, Monitoring, VB scripting)
Chair Oracle Apex CRM development (HTML, JS, Oracle DB); and SSO
Configuration
Various task and oversight in the daily maintenance task (Network,
Hardware, Software, Linux/Windows
Servers, Intranet)
iDashboards Troy, MI 2010 - 2014
Director of IT/Software QA Manager
Advancement in management per Quality Assurance; Flash/Flex and Java based
application for our data visualization tool
Through exceptional knowledge and troubleshooting; offer recommendations,
enhancements in solution management pertaining to company concerns
Solid collaboration with the Chief Technology Officer and development team
in order to produce the best possible application
Wired entire new office located at 900 Tower Dr. Troy, Mi.
Setup new phone system, including the use of VOIP phones for some employees
Author of new company policies and procedures (example: per diem for
consultants)
Gags and Games Inc. Livonia, MI 2009 - 2011
IT Programmer/Systems Analyst
Promoted, IT Assistant to IT Programmer/Systems Analyst
Facilitated tracking of current systems as well as implementing new
technologies.
Wrote PHP, HTML, Java, JavaScript, CSS, JQuery custom scripts to be
used in our internal and external websites
Ensured all deadlines were met and maintained excellence in
communication with parent and sister companies for up-to-date
information.
Exceptional in basic IT tasks such as updating, setting up,
protecting, configuring, and all around maintenance on Windows/Linux
workstations.
Managed all daily on-site backups of company wide information
Technical Proficiency
Javascript (JS), Jquery, CSS, MySQL, MS SQL, DB2, Oracle DB, Oracle Apex,
PL-SQL, Bash/Shell scripting, AutoIT scripting JMeter, Network (TCP/IP,
DNS, Firewall, etc.), Hardware (Understanding, Teaching, Repairing, etc.),
Software (QA, Teaching, Modifications, etc.)
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