Customer Service Quality Control

Nova Wright 336-***-****

**** ********** **********@*****.***

Julian, NC 27283

OBJECTIVE:

Detail-oriented, quality control person seeking a full-time position where I can utilize my knowledge.

EDUCATION:

Brookstone College, Greensboro, NC Graduation Date: 4/15/2010

Major: Medical Assisting

Honors: Perfect Attendance, President’s List, Honor Roll, Spirit Award

CERTIFICATION: CPR, AAMA Certified 7/24/2010-7/31/2015

ABILITIES:

* Customer Service

* Telephone Etiquette

* Appointment Scheduling

* Microsoft Outlook

* Microsoft Windows

* Microsoft Word

* Microsoft Excel

* Accounts Receivable

* Accounts Payable

* Bank Deposits

* Typing

* Universal Precautions

* Vital Statistics

* CPR Certified

* Strep Testing

* Mono Testing

* Gram Staining

* Sterile Techniques

* Disinfecting Procedures

* EKGs

* HCG Testing

* Phlebotomy

* Injections

* Patient Education

* OSHA Regulations

* HIPAA Laws

* CPT/ICD-9 Coding

* Drug Calculations

* Medical Terminology

WORK EXPERIENCE:

Lebauer Heart Care: Greensboro, NC 6/2011-present

Responsibilities includes, vital signs, phlebotomy, EKG’s, and making sure all medications are written and taken correctly by the patient.

Bethany Medical Center, High Point, NC 4/2010-3/2011

Title: Certified Medical Assistant

Responsibilities include vital signs, specimen collections, urine analysis, injections, phlebotomy, strep and mono testing, EKGs, scheduling appointments, and answering phones.

Triad Internal Medicine Associates, Greensboro, NC 2/2010-3/2010

Title: Medical Assisting Intern

Responsibilities include vital signs, specimen collections, urine analysis, injections, phlebotomy, strep and mono testing, EKGs, Dexa-Scans, patient eligibility, scheduling appointments, answering phones, and filing. In addition to the scheduled 160 hours required for the internship I worked an extra 64 hours to help the intern site.

Filtrona LLC, Greensboro, NC 6/2002-3/2008

Title: Quality Control

Responsibilities include quality control, checking quality of products based on collection of data from (GC) Gas Chromatography, analyzing all data collected, and entering data received.

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