Customer Service Sales
Resume:
WILLIE PARKER
PO BOX ***** 240-***-****
WASHINGTON DC 20026 *******@***.***
OBJECTIVE
AVAILABLE IMMEDIATELY TO MOVE INTO A POSITION THAT WOULD ALLOW ME TO
APPLY MY TRAINING, EXPERTISE, AND WORK EXPERIENCE.
WORK EXPERIENCE
General Dynamics IT OCT 2012- present
DEPARTMENT OF ENERGY
1000 INDEPENDENCE AVE
WASHINGTON DC
LAN TECHNICIAN
- INSTALLING, TERMINATING, TESTING CAT5E AND CAT6E CABLE
- REVIEW AND ANALYZE INCOMING REQUESTS TO DETERMINE VOICE, LAN, AND VIDEO REQUEST FOR
CUSTOMERS
- PERFORM SITE SURVEYS AS NECESSARY
- TEST, ACTIVATE, TROUBLESHOOT AND MAINTAIN VOICE AND LAN via MYSOFT AS REQUIRED.
- INSTALLATION AND SUPPORT FOR NETWORK COMMUNICATIONS
INSTALLATION, OPERATION, AND MAINTENANCE OF LOCAL AREA NETWORKS AND ASSOCIATED COMPUTER
HARDWARE AND SOFTWARE
TROWBRIDGE & TROWBRIDGE OCT 2011- OCT 2012
DEPARTMENT OF ENERGY
1000 INDEPENDENCE AVE
WASHINGTON DC
LAN TECHNICIAN
- SAME POSITION AS GDIT
VERIZON DEC 2003-DEC 2010
115 FLOYD ST
ALEXANDRIA VA
SERVICE TECHNICIAN
- INSTALLATION AND MAINTENANCE OF VERIZON POTS AND FIOS INTERNET, TV, AND PHONE SERVICES FOR
RESIDENTIAL AND BUSINESS CUSTOMERS.
Duties included:
A. INSTALL/MOVE/REARRANGE/REMOVE TELECOMMUNICATIONS CABLES AND ANCILLARY SUPPORT
MATERIAL
B. SPLICE/MAINTAIN/MOVE/REARRANGE/LOCATE FAULTS IN & REPAIR EXISTING CABLE
C. INSTALL/MOVE/REARRANGE/LOCATE FAULTS IN & REPAIR CUSTOMER TELECOMMUNICATIONS LINES
INSTALL AND REPAIR SOPHISTICATED HIGH TECH TELECOMMUNICATIONS NETWORK ELEMENTS
E. CLIMBS LADDERS AND POLES AND WORKS ALOFT FOR EXTENDED PERIODS OF TIME.
CUSTOMER SERVICE SALES ASSOCIATE
-INBOUND CALL CENTER…
CSSC (CUSTOMER SALES AND SERVICE)
ASSISTED CUSTOMERS WITH VARIOUS VERIZON PRODUCTS AND SERVICES
-RESPONSIBLE OF SALES OF VERIZON PRODUCTS AND SERVICES FOR RESIDENTIAL CUSTOMERS
INCLUDING PHONE, TV, AND INTERNET SERVICES.
HOWARD UNIVERSITY
UNDERGRADUATE LIBRARY JAN 2002-MAY 2003
WASHINGTON DC
LIBRARY ASSISTANT
-ASSIST LIBRARIAN WITH VARIOUS LIBRARY RELATED TASKS.
SERVUS FINACIAL CORP.
A WELLS FARGO COMPANY OCT 1999- JAN 2001
HERNDON, VA
LOAN SALES SPECIALIST
-INBOUND CALL CENTER…ASSISTED CUSTOMERS WITH
LOAN APPLICATIONS
-ASSISTED CUSTOMER WITH INQUIRIES ON VARIOUS
LOAN PROGRAMS
CONVERGYS CORP NOV 1997- AUG 1999
KILLEEN, TX
CUSTOMER CARE ASSOCIATE
-PROVIDE CUSTOMER SERVICE TO AT&T RESIDENTIAL
LONG DISTANCE CUSTOMERS
-ASSISTED CUSTOMERS WITH INQUIRIES ON AT&T PRODUCT
AND SERVICES
EDUCATION
HOWARD UNIVERSITY
WASHINGTON DC
- BACHELORS OF ARTS SOCIOLOGY (5-10-03)
GEORGE MASON UNIVERSITY
(VOLGENAU SCHOOL OF ENGINEERING)
ARLINGTON, VA
-CERTIFICATE OF COURSE COMPLETION OF IT FOUNDATION SERIES A+, MCP, CCNA, NETWORK+,
SECURITY+
UNIVERSITY OF PHOENIX
WASHINGTON DC
-6 credits towards MASTERS degree INFORMATION SYSTEMS
ELLISON HIGH SCHOOL
KILLEEN, TX
-ADDITIONAL EDUCATION-NUMEROUS COURSE COMPLETIONS FROM
VERIZON SUCH AS POLE CLIMBING, BASIC ELECRICITY, FIBER OPTICS, POTS, WORKING
WITH TOOLS, INSTALLATION, MAINTENANCE, SPLICING CAT 5, FIBER, LADDER USE, WORKING
ALOFT, BASIC DRILLING, DRIVING SAFETY, FLAGGING, CPR, ETC...
SECURITY CLEARANCE
Top Secret Clearance (2012)
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