Customer Service Project Manager

Location:

Posted:

August 07, 2014

M ichael Weber

Professional Experience

TRIBORO MAINTENANCE CORP, BRONX, NEW YORK UNITED STATES

Director of Operations, Nov 2011 – present

Manage staff, preparing work schedules and assigning specific duties.

Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase

efficiency.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization

officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Locate, select, and procure merchandise for resale, representing management in purchase negotiations.

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within

budgetary limits.

Run day to day operations of maintenance company working primarily but not exclusively in Section 8 tenement housing

projects

Work with Union officials to ensure healthy work environment for all employees

Conduct weekly walk through of all properties to identify and correct all deficiencies found

SELF HELP COMUNITY SERVICES, FLUSHING, NEW YORK UNITED STATES

Project Manager/Consultant, Apr 2011 – Dec 2011

Hired to spearhead and oversee two projects At several Flushing locations

Project #1 was weatherization work replacing all exterior windows in 15 story apartment buildingProject #2 was overseeing

ongoing punch list completion from major remodel of two apartment buildings

Responsibilities included but not limited to : coordinating and scheduling remaining work with variety of outside contractors;

coordinating appointments with tenants, and inspecting and signing off of all completed work with preparation and presentation

of reports to all interested parties

FERRANDINO & SON INC., FARMINGDALE, NEW YORK UNITED STATES

Director of Operations, Mar 2008 – Apr 2011

Responsible for creating Service & Maintenance Division for industry proven commercial/retail construction company

Developed policies and procedures for office and field staff that are now being used in all divisions of the company

Created and instituted safety guidelines and procedures for field service technicians that increased efficiency while decreasing

work related safety injuries and incidents

Worked with accounting department to streamline invoicing process to get invoices to clients quicker thus faster payments

Created initial operating budget for hiring of office staffing and procurement of operating software

Responsible for hiring and training of all new customer service reps and field service technicians

Education

SUNY @ STONY BROOK,, NEW YORK UNITED STATES

Additional Skills

Licensed NY State Home Inspector