Executive Profile:
Operations Administrator, with a commitment to cost-effective management of
resources and quality performance. I am an ambitious frontrunner that
creates strategic alliances with organization leaders that effectively
aligns with and support key business initiatives. As an experienced
professional, I would focus on delivering superior B2B and B2C quality
service to ensure client/company ROI.
Employment Objective:
Seeking a C level, executive, or management position with responsibilities
in sales, marketing, brand management, internal consulting, performance
management, compliance and monitoring, quality controls, and information
technology.
Summary of Performance Skills:
Operational Administration, Retail Management & Consulting - Vogue Retail,
LLC 2000-2014
Experience/Core Accomplishments: Completed a successful entrepreneur
transition over a 14-year period from sales, marketing, brand management,
employee managing, mentoring and training, managing multiple retail
operations, developing partner business at Macy's to retail consulting.
> Proficiency in creating strategic alliances with business clients.
> Outstanding leadership in team building with staff and management.
> Planned, developed and successfully managed multiple retail stores
over a12 year period.
> Directed a sales and management team of over 25 professionals.
> Solid IT technical experience in an assortment of challenging
programming languages.
> Capability managing simultaneous projects while successfully meeting
deadlines.
> Experienced in brand building, product development and account
management.
> Strong oral, written communications, customer satisfaction and problem-
solving skills.
> Proven ability to master all aspects of business operations to
maximize profitability goals.
> Created new product revenue streams and realized 55% increase in
product market share.
Employment History:
EDS Electronic Data Systems (Information Technology): 1992-2000
Successfully completed Electronic Data Systems (EDS)' System Engineering
Development (SED) training program. Ran SQL server ODBC database debugging
scripts, systems checks and follow-up analysis. Analyzed, developed and
design source code for troubleshooting, performance testing and debugging
for end user applications utilizing C and C++ programming language.
Generated interactive Oracle and Crystal Reports for customer data
manipulation and analysis.
Provided technical support for WAN and LAN software installation,
maintenance and network integration.
Serviced large accounts (General Motor's) with technical assistance,
trouble shooting, test cases, and customer support. Analyzed user
requirements and best practices related to information technology workflow.
Retail Kiosk Operations Manager: Admin, Sales, Marketing, Brand Manager:
2000 - 2003
Managed retail kiosks operations and product portfolio of designer brands
to increase sales, market share and product awareness. Identified growth
opportunities through effective sales strategies and competitive analysis,
solely responsible for reaching quotas staffing and administrative
management.
Brick & Mortar Retail Stores (Proprietor): Admin, Sales, Marketing, Brand
Manager: 2003-2013
Retail store owner managing a team of over 25 sales persons; setting and
surpassing monthly sales goals; provided trained, mentored and coached
employees while achieving a 12% increase in productivity; initiated and
implemented budget control procedures to reduce operational expenses; and
build and retained high performance teams using various motivating
techniques.
Retail Consulting: (Proprietor) Operations Manager: Vogue Retail Consulting
Group 2004-2014
Retail business Consultant for new and existing E-commerce and brick and
mortar store operations including interior design, concept planning and
development, brand building, growth and sales strategies, introducing
social media to expand sales targets, financial planning and lease and
contract negotiations.
Partner Business (Proprietor) Brand Manager: Macy's Department Store:
Admin, Sales, Marketing: 2006-2009
Macy's partner business owner operator effectively negotiated a partner
business contractual relationship with Macy Department Store to
strategically display my brand and product lines. These brands had proven
to reach high customer demand as a result of our test-market operations.
Responsible for the hiring and training of sales staff and managers to
include budget, financial reporting, closing of sales and receiving
customer satisfaction feedback as well as maintaining sales and marketing
strategic advantages over competitors.
Education
B. S Degree in Organization Administration from Central Michigan
University, December 2013
Further Graduate Studies-Masters of Science in Administration-Central
Michigan University-Present
References: Submitted upon Request
Please see LinkedIn Profile