Customer Service Sales

Ida M Gordon

*** **** ***** **. **** #**** North Las Vegas, NV 89031

209-***-****/***.*******.********@*****.***

Objective: Seeking a position within a company, where professional experience, education and abilities stand as

an advantage for personal growth.

Education:

2001-2003 (Los Angeles City College, Los Angeles, CA) Medical Administrative Assistant

1997-2001 (Belmont Senior High, Los Angeles, CA) High School Diploma

Professional Experience:

March 2011 to April 2013: (VXI Global Solutions Inc. Los Angeles, CA), Customer Service Sales Agent

Program: DirecTV, General Market/International Language Group Dept. Responsibilities: Answer Inbound

Calls, assisted customers with Sales, Billing, Equipment Orders, Retention/Cancellation, Data Entry and Basic

Satellite Troubleshooting.

June 2007- August 2009 (PACE Work source, Los Angeles, CA) Office Clerk; Responsibilities includes: Answer

Phone Calls, Faxing, Document Filing, Copying, Scheduling and Re Scheduling Appointments and Data-

Entry.

August 2006- September 2008 (Commonwealth Elementary School, Los Angeles, CA) School Volunteer,

Responsibilities includes: Worked with students and Academic Staff, assisted with and participated in group

activities and field trips. Tutored ages 4-8 yrs. old and assisted with homework assignments, assisted with

volunteer office duties and monitored youth during activities.

July 2004- May 2006 (Growing Families, Los Angeles, CA) Sales Associate, Responsibilities includes: Provide

Customer Service, Solicit Sale of new or additional services and or products, and determine charges for

services, work with families and their newborn.

February 2000- August 2001 ( Target Directions Inc. Los Angeles, CA) Customer Service Inbound Agent,

Responsibilities includes: Data Entry, answer inbound calls, handled customer inquiries, deals with computer

to enter, access or retrieve data, maintain records, reports, and or files.

Summary of Qualification:

Possess excellent communication skills, both verbal and written

Bilingual, speaks both English and Tagalog fluently

Goal Oriented and ability to handle multi tasks

Possess excellent phone etiquette and interpersonal skills

Knowledgeable in basic operating systems: Windows OS, Microsoft Office

Reference: Available Upon Request

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