Customer Service Assistant

Jeanette Espinal

*** ****** ******, ******** **, 11207

Tel 347-***-****

***************@*****.***

CUSTOMER SERVICE ~ OFFICE CLERK

Hardworking, self motivated, responsible and resourceful with excellent interpersonal skills; Highly focused on

customer service and satisfaction; Ability to adjust and manage time wisely in a fast -paced environment; Strong

interpersonal, organizational and follow-through skills; Excellent communication skills with the ability to multi-task

and work independently; Quick learner, adapting easily to new protocols and changing environments.

SKILLS: Bilingual- Spanish, Customer service experience, WordPerfect, 45 wpm, Internet Engines such as

AOL, Netscape, Outlook

EXPERIENCE

SkyMax Dominicana, Santiago, Dominican Republic 2013-2014

Loan Agent

• Assist customers in obtaining money they need as easily and quickly as possible through an on-line

approval service.

• Reviewed bank statements to see if the customers qualified for the loan

• Completed a verification process of the customers personal information, confirmed work, and banking

information

• Assisted customers through four different loan companies

Brooklyn Public Library, Brooklyn, NY 2007-2009

Office Aide I (Circulation)

• Responsible for incoming and outgoing calls

• Created new library cards on file for in-person and mailing applications

• Responsible for receiving money when patrons paid for passed fines

• Assisted departments meetings

Brooklyn Public Library, Brooklyn, NY 2005-2007

Clerical Assistant (Circulation)

• Sorting and organizing books/videos/dvds on hold-shelf

• Answered and transferred incoming calls

• Responsible for the check-in and check-out desk

• Emptied the returned books box

Brooklyn Public Library, Brooklyn, NY 2004-2005

Clerical Assistant (Book Location)

• Received and organized returned books on shelves

• Answered book-calls

A&B Contracting, New Hyde Park, NY 2003-2005

Secretary

• Performed clerical operations such as filing of material and the searching of files, preparation of work orders,

payment issuance

Customer Service

• Greeted customers and ascertained what each customer wants or needs.

• Helped to search for books with call number and department

• Explained how to use library card; example how to add money

• Answered questions regarding borrowing books

• Answered all incoming calls.

EDUCATION

New York City College of Technology, Accounting 2007-2008

Brooklyn College, Liberal Arts 2005-2006

New York City College of Technology, Nursing 2004-2005

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