Customer Service Manager

Objective

Seeking a challenging position in a growth oriented progressive Institution

where my experience and skills will significantly contribute to the overall

success of the organization and provide opportunities for my career growth.

Education

York College, The City University of New York (CUNY)

Bachelor of Science- Computer Information Systems

Skills

Computer related

. C++, Visual Basic, JAVA

. Windows XP/7/8 OS, Unix

. MS Office Suite

Business related

. Software Development and Testing

. Managing Computer labs

. Project Management in the hospitality industry

. Supervisory of employees

. Training of personnel

. Customer service

Professional Experience

Motorola Solutions

Holtsville, New York

August 2012 - Present

Position: Test Engineer

Project involves testing multiple software and hardware for the future

Commercial Scanners by the Motorola Solutions.

Responsibilities:

. Analyzed user/business requirements

. Involved in development of Test Plan from functional requirements,

technical specification and use case documents

. Developed manual test scripts for performing Functional and Regression

Testing

. Performed mapping between requirements and test cases using IBM

Rational ClearCase

. Wrote and executed SQL Queries to perform backend testing

. Created and verified the validity of the test data through Bar Code

Generation

. Executed test cases using the test data

. Used IBM Rational ClearQuest for bug tracking and reporting, also

followed up with the development team to verify bug fixes and update

bug status

. Tested and verified Optical Character Recognition (OCR)

. Performed Risk Analysis based on defect severity and priority

Environment:

. JAVA, XML, IBM Rational ClearCase, IBM Rational ClearQuest, SQL

Server, Windows XP.

Harlem BBQ

New York, NY

July 2009-September 2012

Position: General Manager

Responsibilities:

. Maintain the restaurant

. Manage a significant portion of the business's operation on a daily

basis

. Actively participate and assist in unit forecast and unit accounting

. Ensures that requirements for appropriate sanitation and safety levels

in respective areas are met

. Coordinate and maintain daily employee schedules

. Supervise personnel regarding production, merchandising, quality and

cost control as well as staffing and employee training

. Assists with hiring, discipline, performance reviews and initiating

pay increases of employees

. Conduct period inventory and maintaining records to comply with

ARAMARK, government and accrediting agency standards.

. Coordinate activities with other internal departments, participates in

management team meetings

. Interface with Vendors and Key service users within client

organization

The Cheesecake Factory

May 2005 - August 2009

Westbury, NY

Position: Star Server

Responsibilities:

. Fill in as the Shift Manager when necessary

. Train new servers to meet the highest standards set forth by the

business

. Responsible for providing friendly, efficient and timely customer

service to patrons

. Actively seek and implement continuous ways to build strong customer

relations

Dallas BBQ

New York, NY

February 1999 - April 2005

Position: Manager

Responsibilities:

. Manage a significant portion of the business's operation on a daily

basis

. Actively participate and assist in unit forecast and unit accounting

. Ensures that requirements for appropriate sanitation and safety levels

in respective areas are met

. Coordinate and maintain daily employee schedules

. Supervise personnel regarding production, merchandising, quality and

cost control as well as staffing and employee training

. Assists with hiring, discipline, performance reviews and initiating

pay increases of employees

. Conduct period inventory and maintaining records to comply with

ARAMARK, government and accrediting agency standards.

. Coordinate activities with other internal departments, participates in

management team meetings

. Interface with Vendors and Key service users within client

organization

Bartender

. Provide optimum customer service in an establishment that serves 600

to 800 patrons during peak business hours

. Train new bartenders and wait-staff members in customer service

skills, money transactions and conflict resolution

. Conduct identification checks to insure legal entry, assist with crowd

control and security services.

York College

Queens, NY

February 2001-May 2003

Position: Computer Lab Assistant

Responsibilities:

. Administer and maintain the lab providing technical and software

support to users

. Provide tech support in lab & Help Desk

. Plan for availability for needed equipment for the lab

. Actively participate in short-term planning to meet lab objectives

. Install and troubleshoot all lab related hardware and software

problems

. Maintain and troubleshoot the lab computer network

. Set up and maintain 45 class room lab computers

. Install, configure and maintain Ethernet Network

. Install and configure various computer peripherals

. Assist faculty members and students in lab based applications;

Internet research and programming

Extracurricular Activities

. Senate Parliamentarian, York College Senate 2002~2003

. President, Bangladesh Club, York College, 1999

Reference:

Available upon request

Contact this candidate