Customer Service Data Entry

Rimma Fattakhova

**** ***** **** *** **

Brooklyn, NY 11223

Cell: 1-917-***-****

Email: *******@*****.***

OBJECTIVE

To obtain long term employment with a well established trucking

organization where I may fully utilize my skills and abilities.

PROFESSIONAL SUMMARY:

Develop and maintain excellent relationships with various brokers

throughout the United States providing many premium contracts for the

company.

Resolve problems related to trucking, visitor, staff or employee

complaints; recommend and participate in the solution of on-going problems

or trends.

Understand and apply the knowledge of basic transport concepts;

Able to determine, explain and develop dispatcher logic and transporter

activities.

Direct the activity of the transport function and transporters ensuring

timely completion of tasks; follow-up on issues related to service and

operations in a timely manner.

Develop and promote positive effective customer service relations.

Exhibit excellent telephone etiquette and listening skills.

Ensure dispatch equipment is in good, clean working condition.

Act as a positive role model; possess integrity, focus, commitment,

flexibility, diplomacy & a team spirit.

Responsible for scheduling and coordinating loads weeks in advance of the

transport date.

PROFESSIONAL EXPIRIENCE:

06/2011 - 07/2014

VALUE INDUSTRY, INC. Brooklyn, NY

Dispatcher

Brooklyn, NY

Provide premium contracts for the company.

Data entry utilizing trucking software applications, created the EOW

(expense, fuel, mileage) reports.

Prepared transportation schedules, routes & dispatched trucks.

Regularly communicated with harbor manager and ensured all agreements

completion on time. Checked and maintain truck's inspection reports.

Arranged monthly conference with drivers and other staff.

Provided high quality customer service as well as van arrangements for long

distances.

Filed payroll reports, billing and HR business.

Kept the track of shipments, freight distribution between the warehouses.

Accepted and processed orders from customers and organized truck routs

based on the client needs.

02/2011 - 04/2011

SALSON TRUCKING INC. Newark, NJ

Data entry and file management, creating invoices and required paperwork.

Costumer service representative.

01/2009- 04/2010

GOLD TRANSPORTATION CORPORATION AND RK EXPRESS TRUCKING INC. Bayonne, NJ

Dispatched refrigerator units and vans (15 refrigerator units and vans

daily).

Dispatched company drivers 24/7 as well as import/export traffic.

Data entry and file management, created invoices and all the paperwork.

Coordinated daily dispatch schedules among the departments.

Kept maintenance records of service trucks (mileage, fuel pricing)

Daily route planning (preparation of loads weeks in advance of actual

transport)

Scheduled outbound shipments.

Negotiated price with clients (brokers).

Budgeting and purchasing equipment.

Familiar with US interstate road systems.

Planned trucking routes to minimize transport costs.

Ensured truckers had required state permits prior to picking up loads.

09/1994-09/2001

TASHKENT STATE UNIVERSITY OF PHYSICS, Tashkent, Uzbekistan

Office secretary.

Maintained files and managed school records.

Drafting of letters for school education.

EDUCATION

Bachelors Degree of Science

Tashkent Chemical-Technical Institute in Uzbekistan 2001-

2005

COMPUTER SKILLS

Microsoft Office XP: Excel, Word, Outlook, Quick Books.

Adobe Acrobat, Photoshop, PP.

Trucking Software: TMW, Magaya, Tailwind.

LANGUAGE SKILLS

Fluent in English, Russian, Uzbek, Ukrainian & Turkish

References available upon request.

Contact this candidate