Customer Service Sales

Sharon Teresa Wagner Kennesaw, GA ***** 770-***-****

********@*******.***

Experienced executive assistant with proven abilities. Versatile enough to

work with a variety of personality types to assist them in their quest for

success.

Experience:

Equity Management Company August 2013 to present

Property Coordinator

. Working with apartment managers - proofing newsletters, running credit

reports for applicants,

. Scheduling maintenance technicians to assist with special needs at

communities

. Working with the building manager - preparing monthly invoices for

rent and utilities, scanning rent checks for deposit, entering

payments in Propertyware, and working to meet tenant needs

. Creating new leases in Blue Moon

. Doing AP data entry- checking pricing, etc.

. Routine office duties - assisting owner with office organization,

maintaining schedule, opening mail, answering phones

Security Depot/Hawkeye Security November 2012 to June

2013

Administrative Coordinator

. Routine office duties - answering phone, distributing mail, booking

hotel rooms for techs

. Preparing paperwork for installs - distributing to techs and subs

. Following up with leasing companies to assure payment is made on jobs

completed

. Billing out completed jobs and following up with customers to assure

satisfaction

. Quick Books - creating customers, invoices, and work orders; entering

payments and recording deposits

PROTECTION ONE November 1998 to November 2012

Sales Coordinator February 2012 to

November 2012

Duties:

. Schedule installs - involves working with customers - calling to

schedule and confirm installation appointments, working with

technicians, and subs - coordinating geographic and time assignments

that leads to the most production each day - working with changing

needs that often leads to a complete reorganization of the day's work

. Billing installs - receiving all paperwork back and verifying all

needed information has been compiled so jobs can be billed out in a

timely manner - if there is a problem I follow up and work with sales

reps (local and corporate), customers, and techs to make sure we bill

the jobs we have completed

. Distributing leads (prospects and sales opportunities) to commercial

and residential consultants and following up with them for feedback on

results

Teresa Wagner

Page 2

. Receiving parts through Lawson - a necessary function to bill the jobs

so this has become a part of my daily routine

. Answering customer service calls ensuring customers receive excellent

care;

. Answering calls from corporate account management team members and

telesales reps assisting them in being successful in their duties

Protection One

Executive Assistant East Regional Vice President (September 2001 -

January 2012)

Duties: (position eliminated)

. Monitored all activities in branches- 350 employees and 55 million in

revenue

. Audited manual payroll submissions - corrected errors saved the

company several thousand dollars

. Acted as a liaison between branches and corporate entities -

facilitated issue resolution

. Monitored VP's emails - checked for issues I could resolve and made

sure VP did follow up when his intervention was needed

. Answered calls that rolled over from VP's phones - checked all voice

mails - often handled call requests and/or issues before giving

message to VP

. Created excel reports for tracking/trending branch activities - daily

sales and sales activity reports, daily installation reports, weekly

service reports and monthly reports for all activities

. Booked travel and compiled expense reports for VP

. Set up regional meetings -booked rooms, food and events -negotiated

the best price and worked with hotel staff to ensure superior meeting

experience for our team

. Prepared power point presentations when needed

. Researched customer issues for VP - resolved issues as appropriate -

worked with and advised the branch management teams - my goal was to

achieve superb customer service - when necessary presented relevant

facts to VP for his attention

. Scheduled conference calls - followed up by sending out notes to

attendees

. Assisted with HR issues -created offer letters, composed corrective

actions, distributed bonus information to management team

. Participated on special projects - represented the East Region

. Worked with IT team meeting VP's needs (i.e. installed new printer,

downloaded new software, etc.)

. Acted as sounding board for VP in all confidential areas - annual

increases, promotions, and ranking of branch employees and management

Teresa Wagner

Page 3

Protection One

Atlanta Branch Administrator (November 1998 to August 2001)

Duties: (promoted to Executive

Assistant)

. Assisting management team in all areas of branch operations for

approximately 35 employees and 40,000 customers

. As a new hire, I was responsible for preparing the branch and

employees for the transition to using computers and a new customer

database software - changing the branch from communicating with faxes

and pagers to email

Protection One

Accomplishments:

. Promoted from branch administrator to executive assistant

. Chosen to do the daily reports for the company when the CFO's

administrator took PTO

. Discovered an error in our price increase files that was preventing

approximately

2,500 customers from receiving annual price increases - led to

increased recurring

revenue worth 1,000's of dollars for the company

. Won Employee of the Quarter 3 times (twice as branch admin)

Education:

. Reinhardt College, Waleska, GA

. Kennesaw, State, Kennesaw

3+ years English major

Software: Microsoft Office-Outlook, Excel, Power Point; Mastermind,

Concur, Business Objects, Crystal Reports, Sales Central, Lead

Gen Portal, Sales Activity Portal, Basware, Docuware, Lawson,

QuickBooks, Propertyware, Blue Moon

Contact this candidate