Sales Customer Service

Sumeet Nayyar Contact No: +91-981**-*****

E-mail: ******.****@*****.***

Seeking assignments in Product Management / Business Development / Product Strategy

& planning/ Marketing with a leading organization

An astute professional with over 8 years of experience in the areas of Business Development, Client

Servicing, Key Account Management & Marketing Campaign. Adept at adopting emerging trends,

addressing industry requirements to achieve organizational objectives & profitability norms. Hands

on experience in marketing a wide range of services and achieving business targets. Proficient in

managing Client Servicing, sales operations, building relationships with clients & achieving desired

goals. Deftness in developing result oriented plans to augment business, building relationship &

developing new markets for business excellence. Proficient in grasping new technical concepts and

utilizing them in an effective manner. Possess excellent communication, relationship management.

Areas of Expertise

Business Development

Analyze business potential, conceptualize & execute strategies to drive client servicing,

augment turnover and achieve desired Goals

Defining and implementing profit-oriented client servicing and marketing strategies.

Monitor competitor activities and devise effective counter measures.

Identify, qualify and pursue business opportunities through market surveys and mapping as

per targeted plans as well as through lead generation.

Contributing actively to product improvements through customer feedback and proactively

anticipating market needs.

New Market Development

Identify new market segments and tap profitable business opportunities.

Evolve market segmentation & penetration strategies to achieve product wise targets &

Goals.

Key Account Management

Interface with Individuals / key influencers among Corporate for ascertaining

requirements, making presentations and delivering need based product solutions.

Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.

Maintain excellent relations with clients to generate avenues for further business.

Strategic sourcing of avenues to bridge the gap between the advertiser and his targeted

audience, by creating opportunities for them to communicate via customized special

features.

Ensuring client servicing to the clients as per the guidelines of key account management.

Servicing, upgrading and monitoring Key and High value accounts.

Client Relationship Management

Ensure continuous interaction with the customer to make sure that areas of concerns can be

worked upon for improved service levels.

Provide customer service in order to increase client satisfaction, program growth and new

product introductions.

Monitor client relationship and program performance to meet and exceed client goals.

Professional Qualifications:

A1 in German Language from Max Mueller Bhavan, New Delhi, 2013

A2 in German Language from Max Mueller Bhavan, New Delhi, 2013

B1 in German Language from Max Mueller Bhavan, New Delhi, 2014

Academic Qualifications:

Masters in Business Administration (MBA) from IELM University, 2011

Post Graduation Diploma in Marketing & Sales from Bhartiya Vidya Bhavan, New Delhi,

2007

Commerce Graduate with B.Com Pass from PGDAV College, Delhi University, 2004

12th in Commerce, CBSE Board, New Delhi, 2001

10th, CBSE Board, New Delhi, 1999

Work Experience

Business Development – Pragati Infovision Pvt. Ltd.

Sr. Manager, June’10 – Till date

Handling the Key Accounts namely IBEF, Dentsu Communications, Ogilvy & Mather, McCann

Erickson, Percept H, Bates, Publicis Group, Havas Worldwide, Greenply, etc.

Establishing corporate goals, short term & long term budgets and developing business plans

for enhancing revenues & controlling expenses

Developing marketing plans designed to assure achievement of agreed to volume, market

share and profit objectives

Implementing strategies for acquiring business from clients and effectively using the

potential of existing accounts

Identifying prospective clients in the assigned territories, generating business from the

existing clientele, thereby achieving business targets

Building & maintaining healthy business relations with corporate clients, maximizing

customer satisfaction by meeting service & delivery norms

Handling project planning, execution and management in tune with the core business

objectives (including effort/ time/ cost estimation, resource loading and contingency

planning)

Implementing project plans within pre-set budgets and deadlines

Business Development – Mahatta Multimedia Pvt. Ltd. (Representatives for

www.corbisimages.com )

Manager, Jun’07 – April’10

Exploring, Identifying and undertaking potential business opportunities in the market.

Managing and leading a team of Sales Executives.

Handling the Key Accounts namely Airtel, Aircel, JWT, McCann Erickson, Ogilvy & Mather,

Rediffussion Y & R, etc.

Raised the Turnover of the company from 1 Crore to 5 Crores

Mapping the client’s requirements, preparing account plans and providing them customized

business solutions.

Generation and retention of business, handling different segments of the financial markets,

Ensuring business retention.

Tracking competition and maintaining competition database.

Motivating and ensuring that the team achieves their targets.

Sales & Distribution - Interactive Distribution (Auth. Concessionaires for Hindustan Unilever

Ltd.)

Asst. Manager, July’06 – May’07

Handling the Key Accounts namely PVR Cinemas, Fun Cinemas, Aptara, McCann Erickson,

MDLR Airlines, Ansal Properties, etc.

Developing Sales plans and budgets to achieve & exceed the annual sales objectives for the

company. Monitor and control the sales budget to ensure optimum utilization of resources

in the region.

Conduct regular market visits to check route coverage, competitor activity and continuously

search for new opportunities in order to increase sales in the region.

Client Servicing – Vatican Travels Pvt. Ltd.

Key Account Executive, May’05 – June’06

Driving Client Servicing, Sales & Marketing, and Business Development initiatives across

Delhi/ NCR region.

Actively involved in handling Customer Queries and managing their satisfaction level.

Coordinated with different Departments to ensure customer satisfaction and providing

complete feedback.

Successfully dealing with the existing Key Accounts & responsible for getting new accounts

as well.

Personal Details

Father’s Name – Mr. S.K Nayyar

DOB – 02nd December, 1983

Marital Status – Married

Nationality – Indian

Address – G 70, Lajpat Nagar 1, New Delhi – 110024

Date: Specimen

Contact this candidate