Customer Service Sales
Resume:
Edward Rodela III
Clovis, CA ****1
Email: ********@*****.***
Objective
To obtain a position with a team oriented business that promotes my customer service aptitude
while expanding company-wide knowledge to meet and exceed office oriented sales goals.
Experience
Branch Manager June 2012- Present
BDI Fresno (Bearing Distributors Inc)
Assess local market conditions and identify current and prospective sales opportunities
Grew sales from 500,000 in 2012 to 2.4 million in 2013
Direct all operational aspects including distribution operations, customer service, human
resources, administration and sales
Develop forecast, financial objectives and business plans
Maintain P&L statements
Manage budget and allocate funds appropriately
Strong background in Power Transmission, Electric Motors and components, Pumps, Gearboxes,
Pneumatics and hydraulics
Dealing directly with food and ag industries for over 8 years
Utilize proven marketing strategies to aid in growth of company
Bring out the best of branch’s personnel by providing training, coaching, development, and
motivation
Share knowledge with other branches and headquarters on effective practices, competitive
intelligence, branch opportunities and needs
Adhere to high ethical standards, and comply with company regulations and applicable laws
Ensure all my employees work in a safe and proactive work environment
Conduct PowerPoint rollout presentations for all new contract customers
Handle any problems with staff or customer complaints
Constantly seeking out sales leads for staff
Bring 5S/Lean/Kaizen strategies to customers to increase overall efficiency
Conduct monthly productivity phone conferences with customers to discuss documented savings
opportunities found throughout the month
Operations Manager June 2007 – June 2012
Kaman Industrial Technologies 559-***-****
Reviewed daily sales reports and monitored P&L
Drove branch sales by quickly and efficiently, researching or
Identifying products for customers
Routinely make cold calls with outside sales representative
Tackle accounts receivable issues in a prompt and
Professional manner
Prepare quotes for customers and/or potential customers
Extremely proficient in Excel and Microsoft Word
Purchasing agent- create, place, track, and receive purchase orders
File vendor packing slips
Close out and bill invoices daily
Well versed in MSDS and HAZMAT related policies
and procedures
Customer Service Sales Clerk July 2006-June 2007
Electric Motor Shop 559-***-****
Initiated electrical distribution sales for counter
business, performed all aspects of selling to maintain
and develop new or existing customers, provided
outstanding customer service and built relationships
with customers.
Warehouseman January 2005-July 2006
Donaghy Distribution Warehouse
Worked primarily in the warehouse operated forklifts on a daily basis, loading
merchandise while maintaining the appearance of
warehouse.
Maintenance Engineman August 2000-August 2004 Auxiliaries Division
United States Navy (USS HOWARD DDG 83)
Assigned to auxiliaries division as lead Engineman. Operated and
maintained 200 ton York A/C units, 1.5 ton Reach in
Refers, laundry machines, RHIB (ridged hull inflatable boats) boats, and all food service
equipment
Education
Currently enrolled in University of Phoenix for degree in Business Management
Navy Engineman “A” School
- August 2002, Honor Graduate
Buchanan High School - May 2000
High School Diploma
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