Customer Service Manager
Resume:
Renee Strode
Las Vegas NV 89120
*******.**@*****.***
Objective: An interesting position with a growing company
Accomplishments:
Management
Experience: Patrica Soul Cafe Las Vegas NV
Customer Service Supervisor/Manager 07 - 2010 to 12 - 2010
Issued instructions and assigned duties to workers.
Executed daily operations of preparing meals
Supervised and coordinated activities of workers engaged in
customer service activities.
Wrote, designed and produced menus
Observed and evaluated workers' performance.
Was instrumental in creating types of foods served
Resolved complaints and answered questions of customers
regarding services and procedures.
Trained and managed 30 cooks and servers and achieved
significant improvements in their productivity.
Trained and instructed employees.
Hired and discharged workers.
Communicated with other departments and manaent to resolve
problems and expedite work.
Supervised 30 employees, scheduled work hours, resolved
conflicts, determined salaries.
Interpreted and communicated work procedures and company
policies to staff.
Helped workers in resolving problems and completing work.
Planned, prepared, and devised work schedules, according to
budgets and workloads.Restructured and improved <what>.
Prepared, maintained, and submitted reports and records, such as
budgets and operational and personnel reports.
Sportsman Royal Manor Las Vegas
Customer Service Reppersenitive 03 -2007 to 03 - 2009
Checked to ensure that appropriate changes were made to resolve
customers' problems.
Executed daily operations of collecting rent, work orders,mail.
Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
Trained and managed 30 employees in front desk proceedures,
Supervised 30 employees, scheduled work hours, resolved
conflicts, determined salaries.
Referred unresolved customer grievances to designated
departments for further investigation.
Sold Rooms to long term guests.
Determined charges for services requested, collected deposits and
payments, and arranged for billing.
Conferred with customers by telephone and in person in order to
provide information about products and services, to take orders and
cancel accounts, and to obtain details of complaints.
M.R.E. Las Vegas NV
Customer Service Repersenitive 11- 2006 to 03 - 2007
Checked to ensure that appropriate changes were made to resolve
customers' problems.
Executed daily operations of answering calls for
customers,activating credit cards, and handling customer
complaints.
Budget Suites Of America Las Vegas Nv
Customer Service Repersenitive 11 - 2004 to 10- 2006
Kept records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
taken.
Trained 25 employees in front desk proceedures.
Successfully handled guest complaints.
Referred unresolved customer grievances to designated
departments for further investigation.
Sold rooms to long term guest.
Completed contract forms, prepared change of address records,
and issued service discontinuance orders, using computers.
Dee Dee's Bed & Breakfast San Bernadino, Ca
Manager/ Customer service Represenitive 10 - 1998 to 10 - 2004
Delivered mail to various departments and guests.
Recorded information pertaining to services rendered.
Arranged for pressing clothes, shining shoes, sending and
receiving packages and in maintaining valet service.
Trained employees in hotel proceedure.
Queens Cabinet Riverside, Ca
Floral Designer 09 - 1996 to 09 - 1998
Designed and fashioned live, cut, dried and artificial floral and foliar
arrangements.
Prepared arrangements for holidays, anniversaries, weddings, balls
and funerals.
Conferred with client regarding price and type of arrangement
desired.
Planned arrangement according to client requirements and costs.
Selected appropriate standard design pattern.
Trimmed material and arranged bouquets, sprays, wreaths, dish
gardens, terrariums and other items.
Used wire, pins, floral tape, foam, trimmers, cutters, shapers and
other materials.
Decorated buildings, halls, churches and other facilities where
events were planned.
Packed and wrapped completed arrangements.
Conducted classes and demonstrations.
Instructed and directed other workers.
Education: Moreno Valley High School Moreno Valley, CA
Riverside City College Riverside, CA
Associate 1977
References: Available upon request
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