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Customer Service Administrative Assistant

Location:
Atlanta, GA
Posted:
August 05, 2014

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Resume:

Rama Tracy Murphy

*** ***** ******* *****, *************, GA 30044

(H) 404-***-****: ********@*****.***

Education:

Morehouse College 2013 Business- Accounting Atlanta, GA

York College 1992 Liberal Arts Jamaica, NY

Long Island University 1984-1986 Business Administration Brooklyn, NY

Brooklyn Technical High School 1979-1983 Arts & Sciences HS Diploma Brooklyn, NY

Professional Experience:

Morehouse College

8/2012-Present MBRS-RISE & MARC-U*STAR Programs Administrative Assistant II Atlanta, GA

Responsible for performing a variety of administrative duties to the Office of MBRS RISE and MARC-U*STAR programs and to the Principle

Investigator/program Director

Complete/coordinate various projects, events and assignments, which currently include, but not limited to:

• Execute e-mail notices and reminders to program mentors and program scholars regarding deadlines, department procedures, meeting dates,

etc.

• Manages daily operations of MBRS RISE and MARC-U*STAR program

• Maintain, track and oversee expenditures with the institutional budget (via Banner systems)

• Manages departmental budget worksheet up to date

• Prepare / draft email or other written correspondence

• Create and maintain office files and systems

• Create and maintain scholar records

• Manage calendars, scheduling of appointments and room reservations

• Coordinating services from other internal departments and outside vendors

• Coordinating program meetings, retreats and other outings

• Manage travel logistics (air, and ground) for faculty, staff and students

• Create and post all monthly program newsletters as well as special event flyer

• Process on-line and paper requisitions for supplies & reimbursement

• Orders and maintains inventory for office supplies, ink cartridges, paper, etc.

• Process travel and expense reimbursements for students and faculty

• Prepare expense reports for Program PI, obtains all approval signatures and then submits to Accounts payable

• Process and distribute stipend pay for scholars

• Places, answers, screens and directs telephone calls, providing information or referral as needed

• Maintain meeting minutes

• Prepares and maintains purchase requisitions and check requests

• Attend meetings on behalf of Program PI in her absence

• Maintain confidential records

• Uses ERA Common systems to appoint & terminate scholars from program

• Assist Director/PI with program grant proposal preparation, submission and follow-up

• Performs other related duties as assigned

Saks Fifth Avenue / Off 5th

11/2011-Present Sugarloaf Mills Mall Sales /Cust. Serv./ Cashier Lawrenceville, GA

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• Provide outstanding customer service

• Established and developing strong customer relationships

• Built individual sales volume and establishing new accounts

• Demonstrated an entrepreneurial approach to growing my customer base & client spending

• Partnered effectively with other team members

CVR Associates, Inc.

10/2011-8/2012 Chicago Housing Authority Administrative Assistant Suwanee, GA

• Worked in conjunction with Intake Coordinators that provide housing

• Participated in the client intake process

• Provided instruction to clients regarding tenant rights and responsibilities

• Entered client progress notes in the company database

• Maintained and update tenant files including updated lease, unit inspections and rent reasonableness forms

• Ensured all documents are in compliance with Chicago Housing Authority

• Maintained professional and excellent customer service to internal staff and external landlords, vendors, and participants

• Answered main phone line

• Met and greeted guest/visitors

• Checked the fax email box and distribute faxes to team members

• Collected outbound mail, applied appropriate postage and took to mailbox daily

• Checked mailbox and distributed mail daily

• Created and modified documents as requested by office supervisor

• Barcoded and scanned documents into FileNet system as needed

• Ensured that documents were viewable and cataloged correctly

• Maintained filing system for scanned documents that were accessible to all team members

• Generated replacement Rent Reasonableness Certifications for team members, CVR and CHA Sharepoint sites

• Monitored Rent Increase email box and ensured that all emails received attention

• Printed Rent Increase/Decrease requests in the Rent Increase tracker site

• Processed Rent Increases/Decreases

• Prepared and submitted weekly reports on all activities

• Safeguarded confidential and sensitive information

Phoenix Programs of New York (1998-2010)

3/2008-8/2010 Admissions Office Executive Assistant & Office Manager NY, NY

• Assisted the VP and Director of Admissions and Outreach for NY Region

• Coordinated and scheduled the VP’s meetings and conferences

• Meeting follow-up, which included the preparation of agendas, scheduling of meeting rooms and ensuring catering and other logistical

arrangements were in place

• Created a daily task list of assignments

• Received and organized mail and emails, filters, responded and took direct action when appropriate

• Received and filtered VP’s calls and maintained call list and follow-ups

• Handled ravel arrangements and calendar management

• Coordinated conference calls

• Prepared statistical reports; Daily Census Report for New York and Long Island Facilities

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• Maintained confidentiality

• Prepared and submitted VP’s expense reports

• Scheduled and maintained VP’s vehicle care drove VP when necessary

• Responsible for overall appearance, office appearance and climate

• Maintained and distributed Petty Cash & Metrocards

• Scheduled and maintained VP’s supervisory schedule of supervisees

• Collected, prepared, and distributed information & minutes related to all meetings as required

• Set up and maintained all files and records

• Supervised receptionist and facility drivers

• Oversaw all general office administrative functions including hiring process, the coordination of vendors, maintenance and service of all

office equipment, ordering office supplies, refreshments, and other functions that ensure smooth function of the office

• Assisted VP in preparation of annual budgets

• Typed memos and letters as needed

• Prepared and ensured check request for bill payments

• Scheduled and arranged training for staff

• Maintained and controlled all department documents

• Authorized and approved expenditures

10/2006- 3/2008 822 Outpatient Program Program Coordinator NY, NY

• Created, organized and maintained client database

• Medicaid billing for Client services

• Prepared new client folders

• Monthly service overview report

• Maintained staff time records

• Supervised clerical staff

• Client admissions

• Bi-weekly client chart review to ensure all forms in place

3/2006- 10/2006 Office of the VP/Medical Director Executive Assistant NY, NY

Assisted the VP/Medical Director of PPNY and Foundation

• Maintained all confidential files and medical records of clients

• Screened calls and took messages

• Prepared and distributed memos & letters on behalf of VP/Medical Director

• Handled all email and mailed correspondence as necessary

• Organized and compiled monthly service reports

• Tracked and followed-up on correspondence

• Applied for Medicaid for clients

• Scheduled meetings & conferences w/ provision of refreshments

• Handled travel arrangements and calendar management

• Scheduled client medical appointments

• Conducted site tours of facility and explained program services

• Ordered Medical Supplies

2/2004-12/2005 Criminal Justice Programs Office Senior Administrative Assistant NY, NY

Assisted the Director of Criminal Justice Programs

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• Arranged and maintained schedule, meetings, appointments and travel arrangements

• Coordinated department activities, conferences, luncheons and tours

• Hiring Process; interviewed and checked candidate references

• Supervised clerical staff

10/2001- 2/2004 Women’s Work Release Program/ Taconic Administrator NY, NY

Provided administrative & clerical support to the program director.

• Typed letters and memos

• Filed documents

• Ordered office supplies

• Handled mail

• Maintained calendar

• Screening/handling telephone calls and inquiries, planning/scheduling meetings, travel arrangements, time cards and expense report

• Assisted program director in evaluating office procedures, made recommendations for improving efficiency

• Attended pertinent meetings, took and distributed minutes to appropriate persons

• Completed all required weekly & monthly reports

• Prepared and posted staff monthly coverage schedule

• Maintained file of all forms needed by the facility for client folders and various other reports

• Provided transportation for new program participants from correctional facility on a needed basis

• Provided Program completion letters to clients

• PowerPoint presentations

• Supervised staff in absence of director

• Petty cash custodian; distributed WAM/stipend pay to clients

2/2000-10/2001 Parole Outpatient Program Parole Outpatient Program LIC, NY

• Assisted Facility Director

• Prepared and distributed attendance sheets for client group participation

• Monthly service / statistical report to NYS Division of Parole and VP of Adult programs @ PH

3/1999-2/2000 Marcy II Men’s Outpatient Center Secretary LIC, NY

• Typed memos and letters

• Prepared purchase requisitions,

• Handled special events

• Created new & revised master forms used by counselors

6/1998-3/1999 Induction Unit PT Research / Legal clerk LIC, NY

• Identified potential candidates for the study based on a set of specified inclusion criteria

• Specifications communicated to the study psychiatrist from NYU

• Scheduled clients to be available for screening with the psychiatrist at the appointed time

• Answered phones, typed memos, assisted the administrator, prepared and distributed petty cash

• Created and maintained client legal folders

• Notified parole, Probation, Court and DA’s via mail correspondence of client program status

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Eddie Murphy Productions, Inc. (1991-1998)

10/1991- 3/1998 Corporate Office Executive/Personal Assistant NY, NY

• Assistant to the VP of Production

• Maintained personal & business schedule of VP (travel and calendar management)

• Screened and handled all calls

• Coordinated all company activities: conference calls, productions schedules, press releases, parties and premiere screenings

• Organized all private movie screenings

• Maintained guest database

• Supervised and distributed work to receptionist

• Ordered and maintained all office supplies and food

• Typed movie scripts

• Handled all fan mail correspondence

• Maintained confidentiality

New York City Department of Education (1986-1991)

6/86-6/91 High School Division School Safety Officer / Peace Officer NY, NY

The mission of the NYPD School Safety Division is to provide a safe environment, conducive to learning, where students and faculty can be free from

hostility and disruptions, which could negatively impact on the educational process.

• Appeared at specified times and locations, was alert and prepared for post assignment

• Checked student ID’s and regulated flow of students at entrances and maintained order of school interior

• Checked outer perimeters for unauthorized persons

• Challenged visitors and adhered to visitor control procedures

• Immediately reported possible child abuse, drugs, alcohol, gang participation or psychological problems

• Used minimal force necessary for effective arrest; interpreted and reviewed X-ray machine screens

• Knowledgeable of arrest procedures and police forms, and was readily available for assignment changes

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