Customer Service/ Office Manager
Resume:
Maricela Rodriguez
*** ** ***** *** *****, FL 33325
************@***.***
Objectives
• Dedicated and technically skilled business professional with a versatile administrative support
skill set developed through experience as an office manager, secretary, administrative assistant,
office clerk and Accounting clerk.
• Excel in resolving employer challenges with innovative solutions, problem solving systems and
process improvements proven to increase efficiency, customer satisfaction and the bottom line.
• With the virtue of setting goals and meeting them no matter how difficult the task or challenge.
Dedicated to aspiring in the Criminal Justice field.
Experience
June 2009- Present Office Manager
Endoscopy Specialists
Preparing employee meetings, accounts payables and receivables, posting to customers’ accounts
accordingly, answering phones, faxing, scanning, Creating Spreadsheets, emailing reports and estimates,
organizing inventory, keeping track of inventory, Loaners, Sales, purchasing of supplies (when needed,
monthly), invoicing, credit card and cash transactions, postings, also take care of all the shipping for
sales, repairs and loaner equipment. Also handled weekly Time Card calculating and Processing, Payroll
and vacation tracking. Collections, Proficient in QuickBooks and excellent Customer Service skills.
December 2005- November 2008 A/P Specialists
Ferguson Enterprises/ Lawrence Plumbing (Acquisition)
I took care of the cash boxes for all Lawrence locations and all coding (inner company codes) for
accounts payables and receivables… I also worked with customers who visited our branch (Doral) and
helped them with their business accounts. Other duties but not limited to: Problem solving, statements,
invoicing, posting, reports, and credit releases.
August 2004- September 2005 Office Manager
Natural Stone Forever
Answered all phones, orders, appointments, sales, ordering slabs of granite and marble, inventory,
ordering supplies, cleaning, faxing estimates/ proposals, payables, invoicing, graphs of kitchen counter
tops manually then configuring in the computer, payroll (time cards included), shipping and receiving.
October 1999- August 2004 Office Manager
Coastal Insurance Repair/ Infinity Insurance Consultants
Two companies in one, Mother owning one and Son owning the other… Duties: Phones, faxing,
submitting claims, settling claims, estimating, payroll, checks, register, receivables, filing, organizing,
heavy customer service (2 companies), opening and closing the office/ warehouse, banking, statements,
job postings…
Education
Continental Academy, Miramar FL 2009
• High School Diploma/ GED
Keiser University Ft. Lauderdale, FL 2013/ Present
• Associates of Arts in Criminal Justice (Graduated 2013)
• Bachelors of Arts in Psychology
Security Licenses D, G Firearm 2013/ Present
Ordained Minister, Universal Life Church 2014/ Present
•
Extras
•
Florida Notary Current
Concealed Weapons Licensed 2012
Motorcycle Endorsed 2011
•
•
Contact this candidate